Ecommerce Data Analyst - Customer Insights & Growth

Zoro Tools, Inc.; Chicago (IL); Hybrid; USD 65,000 - 109,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Tuition reimbursement

Paid time off

Employee discounts

Job summary

Zoro.com, a leading ecommerce platform, is seeking a Customer Analyst to analyze customer data and uncover insights to support revenue growth. You will work with customer segments to understand behaviors and trends and develop data-driven recommendations for marketing initiatives.

The role requires 2+ years in data analytics, SQL/Excel skills, and the ability to translate insights into presentations for stakeholders. This is a hybrid Chicago-based position with competitive benefits.

Qualifications

• 2+ years prior experience in a data analyst role.
• Degree in business, marketing, mathematics, statistics or other related field.
• Data management & manipulation skills: Knowledge of Google Sheets or MS Excel, and working knowledge of SQL/relational databases preferred.
• Strong written, communication and self-management skills.
• Ability to interact cross-functionally and drive both business and technical discussions.
• E-commerce, marketing or digital analytics experience a strong plus.

Responsibilities

• Analyze customer segments by monitoring KPIs, identifying business trends, and uncovering customer insights that support acquisition, activation, engagement, and retention efforts
• Translate analytical findings into clear presentation decks and reports that help stakeholders understand trends and make informed decisions
• Partner with business stakeholders to understand analytical needs, complete ad hoc analyses, and provide data-driven insights and recommendations that support customer initiatives
• Support and improve recurring reporting and data visualization by developing reports, dashboards, and presentation materials using internal customer datasets, available reporting tools, and AI-driven systems
• Monitor customer data quality across first- and third-party sources, identify potential data issues, and support the evaluation of new datasets and data sources

Skills

Customer analytics

SQL

Excel

Data visualization

Communication

Education

Business/Marketing/Mathematics/Statistics degree

Tools

SQL

Google Sheets

MS Excel

Data visualization tools

Job description

Zoro.com, a leading ecommerce platform, is seeking a Customer Analyst to analyze customer data and uncover insights to support revenue growth. You will work with customer segments to understand behaviors and trends and develop data-driven recommendations for marketing initiatives.

The role requires 2+ years in data analytics, SQL/Excel skills, and the ability to translate insights into presentations for stakeholders. This is a hybrid Chicago-based position with competitive benefits.