Ecommerce Customer Support

Cycles Worldwide, LLC; Anaheim (CA); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Cycles Worldwide, LLC is seeking a dynamic Customer Support Specialist for our Harley-Davidson aftermarket e-commerce. You will be the first point of contact for customers, delivering exceptional support and guiding inquiries to conversions.

Responsibilities include handling inquiries via phone, email, chat, and text; assisting with fitment, orders, returns; and collaborating with shipping and inventory to ensure customer satisfaction.

Qualifications

• Strong knowledge of Harley-Davidson motorcycles and aftermarket parts.
• Excellent written and verbal communication skills.
• Outgoing personality with ability to engage customers.
• Experience with Shopify and Gorgias (or similar platforms) preferred.

Responsibilities

• Provide prompt, friendly, knowledgeable support via phone, email, chat, and text.
• Assist customers with fitment, product recommendations, orders, returns, and inquiries.
• Manage orders and tickets using Shopify and Gorgias.
• Close sales by identifying needs and offering solutions.
• Stay up to date on product lines including Harley parts and gear.
• Collaborate with shipping, inventory, and operations to satisfy customers.
• Contribute to knowledge base and process improvements.

Skills

Harley knowledge

Customer service

Communication

Multitasking

Teamwork

Problem solving

Learning mindset

Tools

Shopify

Gorgias

Job description

Customer Support Specialist - Aftermarket Harley-Davidson E-Commerce

Location: Anaheim, CA

Job Type: Full-Time

Hours: Tuesday - Saturday, 8:00 AM - 5:00 PM Or Monday - Friday, 8:00 AM - 5:00 PM (Overtime as needed)

Pay: $18-23/Hr DOE

About Us

We are a fast-growing e-commerce company specializing in aftermarket Harley-Davidson parts, accessories, and lifestyle gear. Our mission is to provide top-tier service and quality products to passionate motorcycle enthusiasts across the country. We pride ourselves on personalized service, expert product knowledge, and a team that rides as hard as it works.

Position Summary

We're looking for a dynamic and knowledgeable Customer Support Specialist with a strong background in Harley-Davidson parts. You'll be the first point of contact for customers, responsible for providing exceptional support, solving problems, and turning inquiries into loyal customers.

Key Responsibilities

• Provide prompt, friendly, and knowledgeable support via phone, email, chat, and text.
• Assist customers with fitment, product recommendations, order issues, returns, and general inquiries.
• Use Shopify and Gorgias (or similar platforms) to manage orders, tickets, and customer communications.
• Close sales by identifying customer needs and offering solutions that exceed expectations.
• Learn and stay up to date on all product lines including motorcycle audio systems, helmets, and gear.
• Collaborate with other departments (shipping, inventory, operations) to ensure customer satisfaction.
• Help build our knowledge base and contribute ideas to improve processes and customer experience.

Requirements

• Strong knowledge of Harley-Davidson motorcycles and aftermarket parts.
• Outgoing personality - comfortable making and receiving calls, and engaging with customers.
• Willingness and enthusiasm to learn about motorcycle audio, helmets, and other accessory lines.
• Experience with Shopify and Gorgias (or similar platforms) strongly preferred.
• Excellent written and verbal communication skills.
• Problem-solver with a positive attitude and customer-first mindset.
• Able to multi-task in a fast-paced environment.
• A team player who enjoys working with others to reach a common goal.

Bonus Points

• Previous e-commerce or motorcycle dealership experience.
• Experience riding or working on Harley-Davidsons.
• Sales experience or upselling ability.