eCommerce CRO Strategist

DigitlHaus; United States; Remote; USD 55,000 - 96,000; Part time

Job summary

DigitlHaus is seeking an eCommerce CRO Strategist to manage conversion rate optimization initiatives for Shopify, BigCommerce, and headless environments. The contractor role emphasizes analytics-first, revenue-driven testing and collaboration with design, development, and marketing teams to improve CVR, AOV, and revenue.

The position offers remote work with potential to transition to full-time permanent employment.

Qualifications

• 1–3 years in CRO, ecommerce analytics or related field.
• Experience with Shopify/BigCommerce or headless ecommerce.
• Strong GA4 familiarity and data-driven mindset.
• Understanding of conversion funnels and user behavior.
• Knowledge of ecommerce UX best practices and CRO testing.
• Ability to translate data into actionable insights and client-ready findings.
• Excellent attention to detail and organizational skills.
• Comfort communicating findings to clients and teams.

Responsibilities

• Assist with CRO audits across Shopify, BigCommerce, and headless sites.
• Analyze customer journeys to identify bottlenecks and friction points.
• Gather and interpret data from GA4, heatmaps, and analytics tools.
• Support backlogs prioritized by impact and effort.
• Turn research into actionable recommendations and test plans.
• Document findings in clear, client-friendly format.
• Track test performance, CVR changes, and revenue impact.
• Contribute to weekly/monthly performance reports and decks.
• Collaborate with design, development, and marketing teams.

Skills

CRO strategy

Ecommerce analytics

GA4 familiarity

Funnel analysis

UX best practices

Data storytelling

Test hypothesis writing

A/B testing basics

Heatmaps tools

Subscription upsell strategies

Tools

GA4

Hotjar

Microsoft Clarity

Lucky Orange

Elevar

Job description

We’re seeking a detail-oriented eCommerce CRO Strategist to manage and execute conversion rate and strategic optimization initiatives for eCommerce brands on Shopify and BigCommerce. This role is ideal for someone who understands user behavior, can identify friction within the customer journey, and knows how to turn data into actionable testing opportunities. Our approach is analytics-first and revenue-focused, with an emphasis on understanding why customers convert or abandon their journey. The eCommerce strategist will collaborate with design, development, and marketing teams to help deliver measurable improvements in conversion rate, average order value, and revenue.

Role: eCommerce CRO Strategist

Employment: Contractor (opportunity to transition to full-time permanent employment)

Location: Remote

Requirements:

• 1–3 years of experience in CRO, eCommerce, digital marketing analytics, or a related field
• Experience working with Shopify, BigCommerce, or headless eCommerce environments
• Strong familiarity with Google Analytics 4 (GA4)
• Knowledge of conversion funnels and user behavior analysis
• Understanding of key eCommerce metrics, including:
• Conversion rate (CVR)
• Bounce and engagement metrics
• Revenue impact
• Understanding of eCommerce UX best practices
• Strong attention to detail and organizational skills
• Ability to translate data into clear, actionable insights
• Ability to communicate findings in a client-friendly format
• Critical-thinking skills and curiosity about why users convert or drop off
• Familiarity with Hotjar, Microsoft Clarity, Lucky Orange, or Elevar
• Experience writing CRO test hypotheses
• Basic understanding of A/B testing frameworks
• Exposure to subscription models, upselling, or cross-selling strategies

Responsibilities:

• Assist with CRO audits across Shopify, BigCommerce, and headless eCommerce websites
• Analyze customer journeys to identify conversion bottlenecks and friction points
• Collect, organize, and interpret data from GA4, heatmaps, and other analytics tools
• Support the development and maintenance of CRO backlogs prioritized by potential impact and level of effort
• Turn research and analysis into actionable recommendations and test plans
• Document findings and recommendations in a clear, client-friendly format
• Track and report on:
• Test performance
• Conversion rate changes
• Revenue impact
• Assist with weekly and monthly performance reports and presentation decks
• Collaborate with design, development, and marketing teams to support the execution of CRO initiatives
• Quality-assure implemented CRO changes and flag inconsistencies, errors, or other issues
• Provide the Director of Strategy with regular updates on progress, findings, and blockers
• Contribute to monthly testing roadmaps based on audit findings, available data, and business priorities

This role has the opportunity to evolve into a full-time permanent position for the right candidate. Success will be measured by the strategist’s ability to uncover meaningful conversion opportunities, develop actionable recommendations, and support measurable revenue growth across multiple eCommerce accounts.