Ecommerce Coordinator

Feldmar Watch Company, Inc.; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Feldmar Watch Company, Inc. is seeking an Ecommerce Coordinator in Los Angeles to manage daily online order processing, packing, shipping, and tracking.

The role ensures accurate, timely fulfillment and professional customer interactions consistent with our in-store service. The ideal candidate is early in their career, highly organized, and comfortable in a fast-paced environment with a strong emphasis on accuracy and responsiveness.

Qualifications

• Experience in customer-facing roles or professional office environments.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple orders and tasks in a fast-paced setting.

Responsibilities

• Handle daily processing of ecommerce orders from placement through shipment.
• Coordinate packing, shipping, and tracking of all online orders.
• Provide updates via email, messaging, and phone; maintain professional customer interactions.

Skills

Customer service

Communication

Organization

Attention to detail

Education

Retail experience

Tools

CRM software

Job description

Ecommerce Coordinator - Feldmar Watch Company

Founded in 1913, Feldmar Watch Company is a family-owned business in Los Angeles,

specializing in Swiss timepieces and accessories from over 60 premier brands.

Recognized as a destination for both watch connoisseurs and first-time buyers, Feldmar

Watch Company provides factory-authorized service for modern and vintage

timepieces. With a legacy built on family values, expert knowledge, and exceptional

service, our highly trained team is committed to offering a personalized and educational

experience for every client.

Learn more at: FeldmarWatch.com

About the Role

The Ecommerce Coordinator is a hands-on operational role focused on the day-to-day

execution of online order fulfillment and customer support for FeldmarWatch.com. This

person plays a key role in ensuring that every online customer receives the same level

of service excellence that defines the in-store experience.

This is a highly operational and detail-oriented position, best suited for someone early in

their career who is comfortable working in a fast-paced environment with a strong

emphasis on accuracy, responsiveness, and customer interaction.

Key Responsibilities

Order Fulfillment & Operations

Manage daily processing of ecommerce orders from placement through shipment

Coordinate packing, shipping, and tracking of all online orders

Ensure accuracy and timeliness of all order fulfillment steps

Work closely with internal teams to resolve any fulfillment issues

Customer Communication

Handle inbound customer inquiries related to orders, shipping, and product

availability

Provide updates via email, messaging, and phone when required

Maintain a high standard of professionalism and responsiveness in all customer

interactions

Support customers through the full post-purchase journey

Ecommerce Support

Assist with basic updates to product listings and order-related data when needed

Support the Ecommerce Manager with operational tasks related to the website

Help maintain accuracy of order status and customer records within systems

Coordination & Workflow

Work closely with retail, service, and inventory teams to ensure smooth order

flow

Escalate complex issues when necessary while maintaining ownership of day-to-

day execution

Contribute to improving internal processes related to ecommerce fulfillment

The responsibilities outlined above may evolve based on business needs and priorities.

The Ecommerce Coordinator may also support additional projects and initiatives as

needed to contribute to the continued success of Feldmar Watch Company’s

ecommerce operations.

About You

Strong interest in watches, the watch industry, and the range of brands we carry,

from accessible timepieces to high-end Swiss watchmaking

Excellent communication skills, both written and verbal

Highly organized with strong attention to detail

Comfortable interacting with customers via email and phone

Able to work in a structured, process-driven environment with repetitive but

important tasks

Calm under pressure with the ability to manage multiple orders and requests at

once

A genuine interest in delivering a high-quality customer experience

Qualifications & Experience

Retail experience and/or professional office experience (or similar) preferred

Experience working in a professional office environment preferred

Strong organizational skills with the ability to manage multiple priorities

Ability to work effectively in a fast-paced, team-oriented environment

Commitment to accuracy, reliability, and consistent execution

This is an in-person position based at Feldmar Watch Company. Remote work is not

available for this role.

Why This Role Matters

This position is critical to ensuring that Feldmar Watch Company’s online customers

receive a seamless and premium experience from checkout to delivery. While

operational in nature, it plays a direct role in customer satisfaction and brand