eCommerce Associate Account Manager (PJ Boren)

StruXur Team; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Job summary

PJ Boren (PJB), a division of Forward Solutions, seeks an eCommerce Associate Account Manager to support client accounts across major marketplaces. The role emphasizes data-driven decision making, cross-functional coordination, and ongoing account optimization.

You will analyze performance metrics, prepare client reports, and drive operational excellence to help grow eCommerce presence and profitability for assigned brands.

Qualifications

• Strong Excel skills including PivotTables and lookups with large data sets.
• Excellent analytical and problem-solving abilities to translate data into actionable insights.
• Superior organizational skills with ability to manage multiple priorities and deadlines.
• Strong written and verbal communication for client reporting and cross-functional collaboration.
• Ability to work independently while coordinating effectively with a remote team.

Responsibilities

• Manage day-to-day account operations for assigned client accounts across marketplaces (Amazon Vendor/Seller Central and others).
• Analyze sales, traffic, conversion, pricing, inventory, advertising, and profitability metrics.
• Prepare KPI reports, business reviews, and action plans for clients and internal teams.
• Coordinate with advertising, merchandising, content, analytics, and operations colleagues to execute programs.

Skills

Excel PivotTables

Data analysis

Organizational skills

Written and verbal communication

Independent work with remote team

Education

Bachelor's degree or equivalent

Tools

Power BI

Job description

PJ Boren (PJB), a division of Forward Solutions, helps manufacturers grow their business across eCommerce and club channels, including Amazon Vendor Central, Amazon Seller Central, Amazon Business, Walmart, and other online marketplaces.

The eCommerce Associate Account Manager will support the growth and success of assigned client accounts by managing day-to-day account operations, analyzing performance, preparing client reporting, and coordinating execution across internal teams. This role requires strong analytical skills, attention to detail, ownership, and the ability to translate business data into actionable recommendations. This position is designed for someone who wants to develop their eCommerce expertise and grow toward independently managing client accounts.

Key Responsibilities

• Account Management & OperationsManage assigned account workflows across Amazon Vendor Central, Seller Central, and other marketplaces.
• Oversee catalog updates, pricing, promotions, inventory exceptions, retailer requests, and related follow-up.
• Maintain project trackers, monitor deadlines, identify potential issues, and elevate concerns when needed.
• Ensure assigned deliverables are completed accurately and on time.
• Performance Analysis & ReportingAnalyze sales, traffic, conversion, profitability, pricing, inventory, advertising, and competitive trends.
• Identify performance issues, determine potential root causes, and recommend corrective actions.
• Maintain account dashboards and monitor progress toward established goals.
• Prepare KPI reports, business reviews, account updates, and action plans.
• Client & Cross-Functional CollaborationWork closely with Account Managers and internal teams, including advertising, merchandising, content, analytics, and operations.
• Coordinate project deliverables and ensure tasks are completed within established timelines.
• Participate in client meetings and present assigned updates and recommendations as experience develops.
• Maintain professional communication and dependable follow-through with clients and internal partners.
• Process Improvement & DevelopmentIdentify opportunities to improve workflows, reporting accuracy, and operational efficiency.
• Document repeatable processes and help improve account management practices.
• Develop expertise in eCommerce platforms, product economics, marketplace operations, and client relationships.
• Take on increasing responsibility as knowledge and experience grow.

Qualifications

• Required:Strong Microsoft Excel skills, including PivotTables, lookups, and working with large datasets.
• Strong analytical and problem-solving skills with the ability to interpret data and make recommendations.
• Excellent organizational skills and the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with a remote team.
• Bachelor's degree in a relevant discipline or equivalent practical experience.
• Preferred:1-3 years of experience in eCommerce, account management, digital marketing, retail operations, sales, or business analytics.
• Experience with Amazon Vendor Central or Seller Central.
• Familiarity with Walmart, Costco, club channels, or other online marketplaces.
• Experience with Power BI or similar reporting and dashboard tools.
• Knowledge of product sales, inventory, pricing, digital advertising or merchandising analytics.

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary incentive bonus as determined by incentive program guidelines, position eligibility and Senior Management approval.