Ecommerce Account Manager - Dept Store Growth (Hybrid)

Emergent Software; Seattle (WA); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Emergent Staffing seeks an Account Manager (Ecommerce) in Seattle to manage and grow department store partnerships. You will serve as the liaison with buyers and planners, drive sales, optimize inventory, and coordinate cross-functional teams.

The role requires strong relationship-building, analysis, and effective communication. Occasional travel and a hybrid onsite schedule (Mon-Thu onsite, Fri remote) are expected.

Qualifications

• 3+ years of experience in account management, retail sales, merchandising, buyer relations, or a similar customer-facing role
• Experience with department stores or national retail accounts
• Advanced Excel skills (Pivot Tables, VLOOKUP) and data analysis
• Strong knowledge of sales reporting, inventory management, forecasting, and KPIs
• Independent account management and data-driven recommendations
• Excellent communication, presentation, and relationship-building skills
• Highly organized with attention to detail and follow-through
• Comfort presenting to buyers and managing multiple priorities
• Ability to travel regularly for customer visits and industry events

Responsibilities

• Serve as the primary contact for department store buyers, planners, and leadership
• Build trusted relationships to support account growth and satisfaction
• Analyze sales, inventory, and sell-through performance to identify opportunities and risks
• Develop replenishment, assortment, inventory balancing, and promotions recommendations
• Conduct store visits and support store teams to strengthen retailer relationships
• Manage order lifecycle from PO receipt to delivery with accuracy and timeliness
• Coordinate with Operations, Production, Marketing, Finance, and Customer Service
• Support product launches, seasonal assortments, line reviews, and market appointments
• Maintain sales reports, inventory reporting, forecasting, and account documentation
• Identify opportunities to expand product distribution and revenue
• Develop presentations and merchandising recommendations for partners
• Travel as needed for meetings, events, and store visits

Skills

Relationship-building

Analytical thinking

Communication

Time management

Education

Bachelor's degree in Business, Retail Merchandising, Marketing

Tools

Excel

Power BI

CRM

Office 365

Retailer systems

E-commerce platforms

Job description

Emergent Staffing seeks an Account Manager (Ecommerce) in Seattle to manage and grow department store partnerships. You will serve as the liaison with buyers and planners, drive sales, optimize inventory, and coordinate cross-functional teams.

The role requires strong relationship-building, analysis, and effective communication. Occasional travel and a hybrid onsite schedule (Mon-Thu onsite, Fri remote) are expected.