Account Manager (Ecommerce)

Emergent Software; Seattle (WA); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Emergent Staffing seeks an Account Manager (Ecommerce) in Seattle to manage and grow department store partnerships. You will serve as the liaison with buyers and planners, drive sales, optimize inventory, and coordinate cross-functional teams.

The role requires strong relationship-building, analysis, and effective communication. Occasional travel and a hybrid onsite schedule (Mon-Thu onsite, Fri remote) are expected.

Qualifications

• 3+ years of experience in account management, retail sales, merchandising, buyer relations, or a similar customer-facing role
• Experience with department stores or national retail accounts
• Advanced Excel skills (Pivot Tables, VLOOKUP) and data analysis
• Strong knowledge of sales reporting, inventory management, forecasting, and KPIs
• Independent account management and data-driven recommendations
• Excellent communication, presentation, and relationship-building skills
• Highly organized with attention to detail and follow-through
• Comfort presenting to buyers and managing multiple priorities
• Ability to travel regularly for customer visits and industry events

Responsibilities

• Serve as the primary contact for department store buyers, planners, and leadership
• Build trusted relationships to support account growth and satisfaction
• Analyze sales, inventory, and sell-through performance to identify opportunities and risks
• Develop replenishment, assortment, inventory balancing, and promotions recommendations
• Conduct store visits and support store teams to strengthen retailer relationships
• Manage order lifecycle from PO receipt to delivery with accuracy and timeliness
• Coordinate with Operations, Production, Marketing, Finance, and Customer Service
• Support product launches, seasonal assortments, line reviews, and market appointments
• Maintain sales reports, inventory reporting, forecasting, and account documentation
• Identify opportunities to expand product distribution and revenue
• Develop presentations and merchandising recommendations for partners
• Travel as needed for meetings, events, and store visits

Skills

Relationship-building

Analytical thinking

Communication

Time management

Education

Bachelor's degree in Business, Retail Merchandising, Marketing

Tools

Excel

Power BI

CRM

Office 365

Retailer systems

E-commerce platforms

Job description

**This is a direct hire with one of our clients in Seattle, WA. This role will report onsite M-Th with the ability to work remotely on Fridays. Ability to travel within the United States is required. Applicants must be authorized to work in the U.S. without sponsorship.**

Our client is seeking a Account Manager (Ecommerce) to manage and grow strategic retail partnerships within the department store channel. This role serves as the primary point of contact for buyers, planners, and store leadership while driving sales, optimizing inventory performance, supporting merchandising initiatives, and identifying opportunities for account expansion. The ideal candidate combines strong relationship-building skills with analytical thinking and a passion for delivering exceptional retail results.

Primary Duties

• Serve as the primary contact for department store buyers, assistant buyers, planners, and store leadership teams

• Build trusted relationships that support long-term account growth and customer satisfaction

• Analyze sales, inventory, and sell-through performance to identify opportunities and address risks

• Develop recommendations for replenishment, assortment expansion, inventory balancing, and promotional activities

• Conduct regular store visits to evaluate product performance, support store teams, and strengthen retailer relationships

• Manage the order lifecycle from purchase order receipt through delivery, ensuring accuracy and timely fulfillment

• Coordinate with internal teams including Operations, Production, Marketing, Finance, and Customer Service

• Support product launches, seasonal assortments, line reviews, and market appointments

• Maintain accurate sales reports, inventory reporting, forecasting, and account documentation

• Identify opportunities to expand product distribution, increase revenue, and grow existing partnerships

• Develop presentations, sales materials, and merchandising recommendations for both current and prospective retail partners

• Travel as needed for customer meetings, market events, store visits, and trade shows

Typical Tools & Technology

• Microsoft Excel, including Pivot Tables and VLOOKUPs

• Power BI and retailer reporting portals

• Microsoft Office 365

• CRM and account management platforms

• Retailer ordering and inventory management systems

• E-commerce and drop-ship platforms

Required Qualifications

• 3+ years of experience in account management, retail sales, merchandising, buyer relations, or a similar customer-facing role

• Experience working with department stores, large retail organizations, or national retail accounts

• Advanced Excel skills, including Pivot Tables, VLOOKUPs, and data analysis

• Strong understanding of sales reporting, inventory management, forecasting, and retail KPIs

• Ability to independently manage accounts and make business recommendations based on data

• Excellent communication, presentation, and relationship-building skills

• Highly organized with strong attention to detail and follow-through

• Comfortable presenting to buyers, leading meetings, and managing multiple priorities simultaneously

• Ability to travel regularly for customer visits and industry events

Nice to Have Experience

• Experience working with luxury, premium, home décor, gift, fashion, or specialty retail products

• Direct experience supporting department store accounts such as Neiman Marcus, Nordstrom, Saks Fifth Avenue, Dillard's, or similar retailers

• Experience managing drop-ship programs and e-commerce retail partnerships

• Familiarity with retailer portals, product onboarding processes, and merchandising systems

• Experience creating sales presentations, assortment recommendations, and retailer business reviews

• Experience using Power BI or similar reporting platforms

• Bachelor's degree in Business, Retail Merchandising, Marketing, or a related field

Our Vetting Process

At Emergent Staffing, we work hard to find the software engineers who are the right fit for our clients. Here are the steps of our vetting process for this position:

1. Application (5 minutes)

2. Online Assessment (40-60 minutes)

3. Initial Video Interview (30-45 minutes)

4. Client On-site Interview (60 minutes)

5. Job Offer!

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