Echo and Cardiac Imaging Scheduler

Yale NewHaven Health; New Haven (CT); On-site; USD 24,796 - 35,817; Full time

Job summary

Yale NewHaven Health is seeking a Clinical Services Assistant for the HVC Echocardiography unit in New Haven. The role focuses on scheduling echocardiography procedures, delivering exam instructions, handling clinical requests, and maintaining patient data with a strong emphasis on interpersonal and organizational skills.

The position requires high school completion with secretarial training, plus several years of administrative scheduling experience in outpatient settings and familiarity with

Qualifications

• High school diploma with secretarial coursework or equivalent training/experience.
• Medical terminology/computer course or related experience.
• College degree in Business desired or appropriate business experience.

Responsibilities

• Coordinates and supports patient scheduling for echo procedures.
• Ensures inpatient procedures are scheduled from order entry queue in a timely manner.
• Ensures outpatient procedures are scheduled with optimized customer service.
• Maintains scheduling manuals in collaboration with Section Coordinator.
• Adheres to Scheduling Guidelines and Compliance Regulations.
• Monitors and identifies exams not completed or cancelled from the previous day.
• Follows HIPAA guidelines when handling confidential patient information.
• Assists with ordering and purchasing of office supplies.

Skills

Phone etiquette

Interpersonal skills

Organizational skills

Computer skills

Customer service

Documentation

Education

High school diploma with secretarial coursework

Business degree or relevant business experience

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Clinical Services Assistant in HVC Echocardiography functions primarily as a patient scheduling facilitator working closely with the schedulers, technologists, referring physicians and physicians under the direction of the HVC manager/coordinator of the Imaging Section and/or the Business Services Manager and physician/director. This individual is responsible for accurate scheduling of echo procedures, the delivery of complex exam instructions, the acquisition, transcription, and distribution of clinical requests for service, receiving patients, and updating of demographic and insurance data., To perform these duties appropriately, the individual must acquire in-depth understanding of each exam/procedure performed in the section, including knowledge of the average length of each scan/procedure as well as patient preps and ancillary services that need to be arranged. This will require an individual who has exceptional interpersonal skills, exceptional organizational skills, is self-motivated with good independent judgement, as well as familiarity with pertinent computer applications. To meet the staffing needs of the department, as necessary, HVC staff may be assigned at any of the YNHH HVC locations, regardless of your regularly assigned work location.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Coordinates and supports all tasks related to patient scheduling.
  • 1.1Ensures all exams are scheduled appropriately.
• 2.Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner.
  • 2.1Includes all required forms associated with the procedures i.e.; Patient safety forms,
• 3.Ensures all outpatient procedures are scheduled accurately with optimum customer service.
  • 3.1Ensures all procedures have been pre authorized as appropriate.
• 4.Maintains and assist with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.
  • 4.1Ensures the scheduling manual is updated regularly.
• 5.Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliance Regulations as identified by the manager or coordinator.
• 6.Works with manager/coordinator to ensure all quality control measures have been addressed.
  • 6.1Identifies all exams that have not been completed or cancelled from the previous day.
• 7.Follows HIPPA guidelines when working with confidential patient information.
  • 7.1Assists patient waits by keeping them notified of exam delays and responding to questions.
• 8.Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.

Qualifications

EDUCATION

Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience. Medical terminology/computer course required or equivalent related experience. College degree in Business desired or appropriate business experience.

EXPERIENCE

Three (3) years relevant and direct administrative clerical/scheduling experience required in an outpatient environment and /or successful completion of the Business Services competency assessment. Prior computer usage required with experience in an imaging department preferred. Experience in coding as well as an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.

LICENSURE

N/A

SPECIAL SKILLS

Excellent telephone communications, interpersonal, coordination and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Moderate keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises in the section and otherwise stressful situations and interactions) with professionalism, good judgment and ALWAYS excellent customer relation skills. Prior customer service coordination, or clinical experience necessary. Excellent communication and people skills. Ability to remain calm and professional in high stress situations.

PHYSICAL DEMAND

Ability to lift 25 pounds.