echnical Account Manager, Adobe Experience Cloud : 26-03281

Akraya Inc.; Portland (OR); Remote; USD 62,000 - 69,000; Full time

Job summary

Akraya is seeking a role that partners with enterprise clients to deliver strategic technical guidance on Adobe Experience Cloud solutions. You will serve as a trusted advisor, helping customers optimize their Adobe investments and effectively adopt new functionalities to maximize value realization.

Your expertise will be crucial in navigating complex technical landscapes and aligning solutions with business objectives, while collaborating with senior stakeholders to drive successful outcomes.

Qualifications

• Proven experience in a customer-facing technical role.
• Deep understanding of at least one major Adobe Experience Cloud product.
• Excellent communication and interpersonal skills, with the ability to engage senior leadership.
• Experience in marketing technology and digital transformation initiatives for large enterprises is preferred.

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts.
• Develop and execute strategic plans to enhance customer satisfaction and adoption of Adobe solutions.
• Collaborate with executive stakeholders to translate business requirements into actionable technical roadmaps.
• Proactively identify and address performance issues and opportunities for optimization within the Adobe ecosystem.
• Guide clients through significant technical changes, including upgrades and new feature implementations.

Skills

Adobe Experience Cloud

CRM

Technical Consulting

Adobe Experience Platform

Problem Solving

Job description

Primary Skills

Adobe Experience Cloud (advanced), Customer Relationship Management (advanced), Technical Consulting (advanced), Adobe Experience Platform (RTCDP, AJO, CJA)/Analytics/Marketo (intermediate), Problem Solving (advanced)

Contract Details

Contract Type: W2

Duration: 6+ Months

Location: Remote (West Coast)

Pay Range: $45-$50/hr. on W2

Job Summary

This role is responsible for fostering strong, long-term relationships with enterprise clients by providing strategic technical guidance on Adobe Experience Cloud solutions. You will act as a trusted advisor, helping customers optimize their current Adobe investments and effectively adopt new functionalities to maximize value realization. Your expertise will be crucial in navigating complex technical landscapes and aligning solutions with business objectives.

Key Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts.
• Develop and execute strategic plans to enhance customer satisfaction and adoption of Adobe solutions.
• Collaborate with executive stakeholders to translate business requirements into actionable technical roadmaps.
• Proactively identify and address performance issues and opportunities for optimization within the Adobe ecosystem.
• Guide clients through significant technical changes, including upgrades and new feature implementations.

Must-Have Skills

• Proven experience in a customer-facing technical role.
• Deep understanding of at least one major Adobe Experience Cloud product.
• Excellent communication and interpersonal skills, with the ability to engage senior leadership.
• Experience in marketing technology and digital transformation initiatives for large enterprises is preferred.