eBilling Analyst

LLP; Chicago (IL); On-site; USD 74,000 - 88,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

Job summary

Sidley Austin LLP seeks an Electronic Billing (eBilling) Analyst to support the Electronic Billing Manager in managing all processes for electronic billing and client information exchange across the Firm. You will collaborate with clients and staff worldwide to minimize financial exposure and ensure accurate invoice submissions.

Requirements include a minimum of 2 years’ experience and advanced Excel skills; preferred are a law firm background and experience with eBillingHub and 3E.

Qualifications

• A minimum of 2 years' relevant work experience.

Responsibilities

• Implement clients on applicable electronic billing systems and communicate timelines and requirements.
• Troubleshoot technical issues related to invoice submissions, mapping errors, and integrations between eBilling Hub and client vendor sites.
• Act as a helpdesk to address questions from Firm personnel on electronic billing issues and ensure satisfactory resolutions.
• Understand and ensure compliance with electronic billing system requirements and communicate them to relevant staff.
• Work with LEDES formats and HUB Support to implement/update formats per client/vendor needs.
• Monitor invoices from submission to acceptance and coordinate with Billing, AR, and Pricing to ensure proper submission.
• Determine and submit billing rates during annual Firmwide rate reviews with Pricing and Financial Terms Management.
• Manage timekeepers for electronically billed clients and ensure timely acceptance in the system.
• Review new matters to ensure electronic billing data is ready for submission and obtain required information.
• Document and communicate the client rate submission process and seek efficiency improvements.
• Provide excellent customer service to attorneys, Billing group, clients, and Firm staff.

Skills

Strong organizational skills

Strong attention to detail

Good judgment

Strong interpersonal communication

Strong analytical and problem-solving

Able to work under pressure

Ability to manage multiple projects

Education

Bachelor’s degree in Accounting, Business, or related field

Tools

eBillingHub

3E billing application

Microsoft Office Excel

Job description

The Electronic Billing (eBilling) Analyst will support the Electronic Billing Manager in their role in managing all processes related to the electronic exchange of billing and other information between the Firm and its clients. The eBilling Analyst will work directly with the Firm’s clients and with personnel across all of the Firm’s offices and at various levels throughout the organization. The eBilling Analyst regularly collaborates with other accounting departments, including Billing, Accounts Receivable, Financial Terms Management, Client Accounting, Pricing, Client Arrangements, Accounts Payable and Revenue Management, to help minimize any financial exposure to the Firm.

Duties and Responsibilities:

• Implement clients on applicable electronic billing systems. Communicate to appropriate Firm personnel the timeline for implementation and the client specific electronic billing system requirements to which we will need to adhere.

• Troubleshoot technical issues related to invoice submissions, mapping errors, and integrations between eBilling Hub and client vendor sites.

• Address and respond to questions from individuals across the Firm’s worldwide offices on electronic billing issues by acting as a helpdesk. Follow through with those individuals to ensure their questions are satisfactorily addressed.

• Understand and ensure compliance with the requirements of all the electronic billing systems the Firm currently uses, and effectively communicate those requirements to the appropriate Firm personnel as needed.

• Understand the various Legal Electronic Data Exchange Standard (LEDES) billing formats (specifications, limitations, etc.) and work with the HUB Support team to implement and/or update formats according to client and/or vendor requirements.

• Monitor the status of electronic invoices from submission to acceptance. Identify delayed or rejected invoices and other issues as they arise. Coordinate with various groups, including the Billing group, partners and secretaries, Accounts Receivable group, and Financial Terms Management, so that electronic invoices are properly submitted and accepted by clients.

• Determine and submit billing rates to the client’s electronic billing systems during the annual Firmwide rate implementation review. Work closely with the Pricing group and Financial Terms Management group to ensure the communications to the Billing group on the arrangement terms capture the necessary information for accurate submission of electronic invoices.

• Responsible for the ongoing management of new and existing timekeepers for the electronically billed clients of the Firm. Determine the correct rates for those timekeepers and submit for approval through the electronic billing system. Ensure the new timekeepers are accepted in a timely manner and follow-up as necessary to resolve any issues.

• Review new matters for the electronically billed clients of the Firm to ensure that all relevant electronic billing information is properly entered into our billing system so that invoices are ready to submit electronically when approved. Follow-up with Billing group, partners and secretaries, and clients as appropriate to obtain the required information.

• Document and communicate the client rate submission process. Provide recommendations for improved efficiency through ongoing assessment.

• Provide excellent customer service to our attorneys, Billing group, clients and other Firm personnel.

Education and/or Experience:

Required:

• A minimum of 2 years' relevant work experience

• Advanced capabilities and knowledge of Microsoft Office Excel

Preferred:

• Bachelor’s degree in Accounting, Business, or related field

• Previous experience working in a law firm or other professional services firm

• Experience with electronic billing systems

• Experience with eBillingHub

• Experience with 3E billing application

Other Skills and Abilities:

• Strong organizational skills

• Strong attention to detail

• Good judgment

• Strong interpersonal communication skills

• Strong analytical and problem-solving skills

• Able to work harmoniously and effectively with others

• Able to preserve confidentiality and exercise discretion

• Able to work under pressure

• Able to manage multiple projects with competing deadlines and priorities

The target salary range for this role is:

$74,000 - $88,000 if located in Illinois

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate.

• bonus eligibility
• a comprehensive benefits program
• Benefits information can be found at Sidley.com/Benefits

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.