eBilling Analyst

Sidley Austin LLP; Chicago (IL); Hybrid; USD 74,000 - 88,000; Full time

Benefits offered by this job

Hybrid work model

Bonus eligibility

Comprehensive benefits package

Job summary

Sidley Austin LLP seeks an Electronic Billing Analyst to support the Electronic Billing Manager in managing all processes related to the electronic exchange of billing information with clients. You will work with clients and Firm personnel across offices to ensure accurate, timely electronic invoices and rate submissions.

The role requires at least 2 years of relevant experience and strong Excel skills, with knowledge of eBillingHub and LEDES formats.

Qualifications

• A minimum of 2 years' relevant work experience.
• Advanced capabilities and knowledge of Microsoft Office Excel.
• Experience in a law firm or professional services is a plus.

Responsibilities

• Implement clients on applicable electronic billing systems and adhere to client-specific requirements.
• Troubleshoot invoice submissions, mapping errors, and integrations between eBilling Hub and client systems.
• Serve as helpdesk for electronic billing questions across Firm offices and personnel.
• Monitor invoice status from submission to acceptance and address delays or rejections.
• Determine and submit billing rates during annual Firmwide rate reviews; coordinate with Pricing and Financial Terms Management.
• Manage timekeepers for electronically billed clients and ensure timely acceptance.
• Review matters to ensure accurate electronic billing data before submission.
• Provide excellent customer service to attorneys, Billing group, clients, and Firm staff.

Skills

Excel

Organizational skills

Attention to detail

Judgment

Interpersonal communication

Analytical skills

Problem-solving

Customer service

Discretion

Education

Bachelor’s degree in Accounting, Business, or related field

Tools

eBillingHub

3E billing application

Job description

The Electronic Billing (eBilling) Analyst will support the Electronic Billing Manager in their role in managing all processes related to the electronic exchange of billing and other information between the Firm and its clients. The eBilling Analyst will work directly with the Firm’s clients and with personnel across all of the Firm’s offices and at various levels throughout the organization. The eBilling Analyst regularly collaborates with other accounting departments, including Billing, Accounts Receivable, Financial Terms Management, Client Accounting, Pricing, Client Arrangements, Accounts Payable and Revenue Management, to help minimize any financial exposure to the Firm.Duties and Responsibilities:Implement clients on applicable electronic billing systems. Communicate to appropriate Firm personnel the timeline for implementation and the client specific electronic billing system requirements to which we will need to adhere.Troubleshoot technical issues related to invoice submissions, mapping errors, and integrations between eBilling Hub and client vendor sites.Address and respond to questions from individuals across the Firm’s worldwide offices on electronic billing issues by acting as a helpdesk. Follow through with those individuals to ensure their questions are satisfactorily addressed.Understand and ensure compliance with the requirements of all the electronic billing systems the Firm currently uses, and effectively communicate those requirements to the appropriate Firm personnel as needed.Understand the various Legal Electronic Data Exchange Standard (LEDES) billing formats (specifications, limitations, etc.) and work with the HUB Support team to implement and/or update formats according to client and/or vendor requirements.Monitor the status of electronic invoices from submission to acceptance. Identify delayed or rejected invoices and other issues as they arise. Coordinate with various groups, including the Billing group, partners and secretaries, Accounts Receivable group, and Financial Terms Management, so that electronic invoices are properly submitted and accepted by clients.Determine and submit billing rates to the client’s electronic billing systems during the annual Firmwide rate implementation review. Work closely with the Pricing group and Financial Terms Management group to ensure the communications to the Billing group on the arrangement terms capture the necessary information for accurate submission of electronic invoices.Responsible for the ongoing management of new and existing timekeepers for the electronically billed clients of the Firm. Determine the correct rates for those timekeepers and submit for approval through the electronic billing system. Ensure the new timekeepers are accepted in a timely manner and follow-up as necessary to resolve any issues.Review new matters for the electronically billed clients of the Firm to ensure that all relevant electronic billing information is properly entered into our billing system so that invoices are ready to submit electronically when approved. Follow-up with Billing group, partners and secretaries, and clients as appropriate to obtain the required information.Document and communicate the client rate submission process. Provide recommendations for improved efficiency through ongoing assessment.Provide excellent customer service to our attorneys, Billing group, clients and other Firm personnel.Education and/or Experience:Required:A minimum of 2 years' relevant work experienceAdvanced capabilities and knowledge of Microsoft Office ExcelPreferred:Bachelor’s degree in Accounting, Business, or related fieldPrevious experience working in a law firm or other professional services firmExperience with electronic billing systemsExperience with eBillingHubExperience with 3E billing applicationOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and priorities#LI-EC1#LI-HybridThe target salary range for this role is:$74,000 - $88,000 if located in IllinoisSalaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).Sidley Austin LLP is an Equal Opportunity Employer.