Customer Service Representative - Remote, OK

Modivcare; Oklahoma; Remote; USD 10,000 - 60,000; Full time

Job summary

Modivcare is seeking Customer Service Representatives in Oklahoma to assist members with transportation inquiries and ensure their requests are processed efficiently. This role involves documenting customer concerns, following protocols, and providing information on services. Candidates should have a High School Diploma or GED and at least 6 months of customer service experience. The position offers a starting pay rate of $14.00/hr along with various benefits including medical insurance and a 401(k) plan.

Benefits

Medical, Dental, and Vision insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Qualifications

• 0-2 years of related experience.
• At least 6 months of contact center or customer service experience.
• Ability to handle high call volume (up to 100+ calls per day).

Responsibilities

• Receive and document customer concerns accurately and promptly.
• Input accurate trip data into our systems.
• Review and educate members on services and insurance coverage.

Skills

Organizational skills

Written communication

Verbal communication

Typing speed

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Position Details

MUST LIVE IN OKLAHOMA

Required Start date: 7/1/2025

All shifts are Monday - Friday.

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You will play a part in making a positive impact on members' lives by being the first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed accurately and promptly. You will follow structured protocols and scripts to document conversations, ensuring consistency in scheduling, modifying, and canceling customer reservations. Your daily interactions will involve answering members’ transportation questions and supporting their journey towards positive health outcomes.

Work From Home Requirements

• High-Speed Internet of 25MBPS download and 5MBPS upload. Proof of speed test required.
• Ability to directly hardwire to your modem.
• Dedicated work area separated from living spaces, providing privacy for reviewing sensitive documents.
• Attend 100% of training sessions, on camera, for the first 30 days of employment.

Responsibilities

• Receive and document customer concerns accurately and promptly.
• Follow all company procedures.
• Input accurate trip data into our systems.
• Demonstrate commitment to high-quality work.
• Refer unresolved grievances to the appropriate department.
• Multitask effectively across multiple systems.
• Review and educate members on services and insurance coverage.

Qualifications

• High School Diploma or GED.
• 0-2 years of related experience.
• At least 6 months of contact center or customer service experience.
• Strong organizational, written, and verbal communication skills in English.
• Typing speed of 35 WPM or more.
• Ability to handle high call volume (up to 100+ calls per day).
• Proficiency in Microsoft Office Suite.
• Ability to talk and type simultaneously clearly and concisely.
• Willingness to work overtime as required.
• Ability to work independently with sound decision-making and problem-solving skills in a fast-paced environment.

Compensation and Benefits

Pay Rate: Starting at $14.00/hr

Positions are posted for a minimum of 5 days and can remain open up to 45 days depending on various factors. We encourage prompt applications.

Benefits include:

• Medical, Dental, and Vision insurance
• Employer-paid Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter Benefits
• 401(k) with Company Match
• Paid Time Off
• Paid Parental Leave
• Disability Insurance
• Tuition Reimbursement
• Employee Discounts

Equal Opportunity Employment

Modivcare is committed to equal opportunity employment. We consider all applicants regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status. For assistance, contact us at [e-mail].