EB Sr Account Manager

USI Insurance Services; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

USI Insurance Services in Los Angeles seeks an experienced EB Senior Account Manager to handle complex benefits accounts and act as the main day-to-day contact for clients. You will provide consultative guidance and oversee service delivery.

You will lead renewals, analyze utilization, and negotiate with carriers on behalf of clients, while mentoring the Account Management team and staying current on regulatory changes.

Qualifications

• 4+ years in employee benefits or related marketplace.
• Strong understanding of plan design, funding arrangements, and compliance requirements.
• Active Life and Disability insurance license or ability to obtain within 4 months of employment.
• Proficient with Microsoft Office and internet-based applications.

Responsibilities

• Manage a complex book of business with multiple funding arrangements.
• Serve as primary liaison between clients and carriers, providing proactive, personalized client support.
• Lead client renewals, including analysis of utilization results and negotiation with carriers on behalf of clients.
• Provide subject-matter expertise in employee benefits and act as a resource to the Account Management team.
• Educate and advise clients on employee benefits compliance matters, including ERISA, COBRA, FMLA, Form 5500 reporting, and Health Care Reform.
• Lead and attend client meetings, including on-site meetings, to present renewal outcomes, plan recommendations, and benefit administration guidance.
• Coordinate and engage technical resources to support complex client needs.
• Develop employee communications for renewals, enrollment, and benefit changes and provide oversight and resolution support for client issues such as contract interpretation and billing.
• Participate in peer review of standard client deliverables to ensure quality and consistency.
• Develop and deliver training content for the Account Management team. Stay current on industry developments, regulatory changes, and emerging employee benefits trends.

Skills

Client management

Benefits knowledge

Negotiation

Communication skills

Presentation skills

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

The EB Senior Account Manager manages complex employee benefit accounts and serves as the primary day‑to‑day contact for assigned clients, providing consultative guidance and overseeing service delivery.

What You’ll Do

• Manage a complex book of business with multiple funding arrangements and higher levels of plan customization.
• Serve as the primary liaison between clients and insurance carriers, providing proactive, personalized client support.
• Lead client renewals, including analysis of utilization results and negotiation with carriers on behalf of clients.
• Provide subject‑matter expertise in employee benefits and act as a resource to the Account Management team.
• Educate and advise clients on employee benefits compliance matters, including ERISA, COBRA, FMLA, Form 5500 reporting, and Health Care Reform.
• Lead and attend client meetings, including on‑site meetings, to present renewal outcomes, plan recommendations, and benefit administration guidance.
• Coordinate and engage technical resources to support complex client needs.
• Develop employee communications for renewals, enrollment, and benefit changes and provide oversight and resolution support for client issues such as contract interpretation and billing.
• Participate in peer review of standard client deliverables to ensure quality and consistency.
• Develop and deliver training content for the Account Management team. Stay current on industry developments, regulatory changes, and emerging employee benefits trends.

What We’re Looking For

• 4+ years of experience in employee benefits or a related marketplace.
• Prior customer service experience preferred.
• Strong, practical understanding of employee benefit plan design, funding arrangements, and compliance requirements.
• Active Life and Disability insurance license or ability to obtain one within 4 months of employment.
• Proficient with Microsoft Office and internet‑based applications.
• Ability to thoughtfully review complex information, exercise sound professional judgement, and develop client‑focused solutions.
• Ability to balance multiple demands and manage deadlines in a fast‑paced environment.
• Excellent communication, negotiation, and presentation skills.
• High attention to detail with the ability to self‑review work for accuracy.