Employee Benefits Account Manager

USI Insurance Services; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

USI Insurance Services is seeking an EB Account Manager to oversee employee benefits accounts and serve as the primary day-to-day contact for assigned clients. You will provide consultative guidance and oversee service delivery to ensure client satisfaction and compliance with industry standards.

The role involves managing a book of business, advising on plan design and compliance, and coordinating renewals and client communications. Strong collaboration and independence are essential to succeed.

Qualifications

• 2+ years of experience in employee benefits or related marketplace.
• Strong understanding of benefit plan design, funding and compliance requirements.
• Active Life and Disability license or ability to obtain within 4 months.
• Proficiency with Microsoft Office and internet-based applications.
• Excellent communication, negotiation and presentation skills.
• Ability to work independently and collaboratively with multiple priorities.
• Skilled at reviewing complex information to develop client-focused solutions.
• Attention to detail and ability to self-review for accuracy.

Responsibilities

• Manage a book of business, primarily fully insured clients, with some self-insured plans.
• Serve as the main liaison between clients and insurance carriers with proactive support.
• Educate and advise clients on ERISA, COBRA, FMLA, Form 5500 and Health Care Reform.
• Set up new group contracts and oversee annual renewals with changes.
• Implement and manage client programs such as wellness and pharmacy initiatives.
• Support marketing and placement of new benefits products and carrier evaluations.
• Develop alternative strategies, plan modeling, and cost-reduction opportunities.
• Champion cross-selling and help grow/retain client relationships.
• Coordinate and participate in client meetings, including on-site meetings.
• Create employee communications for renewals and enrollments; manage issues like billing.
• Stay current on industry developments and regulatory changes.

Skills

Employee benefits

Communication

Negotiation

Presentation

Microsoft Office

Relationship management

Independent work

Education

Life and Disability license

Job description

The EB Account Manager is responsible for managing employee benefits accounts and acts as the primary day‑to‑day contact for assigned clients. In this role, you will provide consultative guidance and oversee the delivery of services to ensure client satisfaction and compliance with industry standards.

What You’ll Do:

• Manage a book of business, primarily consisting of fully insured clients, with some self‑insured plans as applicable.
• Serve as the main liaison between clients and insurance carriers, delivering proactive and personalized support.
• Educate and advise clients on employee benefits compliance matters, including ERISA, COBRA, FMLA, Form 5500 reporting, and Health Care Reform.
• Set up new group insurance contracts and oversee the annual renewal process, including preparing contractual changes.
• Implement and manage client programs such as wellness initiatives, communication strategies, and pharmacy programs.
• Support the marketing and placement of new benefit products, including carrier evaluations, quote analysis, and client recommendations.
• Develop alternative strategies, plan modeling, and identify cost‑reduction opportunities.
• Champion cross‑selling initiatives and contribute to the growth and retention of client relationships.
• Coordinate, manage, and participate in client meetings, including on‑site meetings as needed.
• Develop employee communications for renewals, enrollment, and benefit changes, and provide oversight and resolution support for client issues such as contract interpretation and billing.
• Stay up to date on industry developments, regulatory changes, and emerging employee benefits trends.

What We’re Looking For:

• 2+ years of experience in employee benefits or a related marketplace.
• Strong, practical understanding of employee benefit plan design, funding arrangements, and compliance requirements.
• Active Life and Disability insurance license or the ability to obtain one within 4 months of employment.
• Proficiency with Microsoft Office and internet‑based applications.
• Excellent communication, negotiation, and presentation skills.
• Ability to work both independently and collaboratively, exercising professional judgment while balancing multiple priorities.
• Skilled at reviewing complex information and developing client‑focused solutions.
• Attention to detail with the ability to self‑review work for accuracy.

Benefits:

• Health, dental, vision, 401(k), flexible spending and health savings accounts, short and long‑term disability, life insurance and other unique employer‑sponsored and voluntary programs.
• Generous paid time off, paid family leave benefit as well as paid holiday time.