EB - Client Service Assistant

Sterling Seacrest Pritchard Inc; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible PTO

Health Insurance (Medical/Dental/Vison

Safe Harbor 401K (We contribute 3%)

Dress For Your Day

Flexible Work Schedule

Clear Growth Path

In-House Continuing Education

Team Outings & Events

Community Outreach

Job summary

Sterling Seacrest Pritchard Inc. seeks a motivated Client Service Assistant to support our client service team in Atlanta, GA.

This entry-level role focuses on helping employees with benefit questions, enrollment materials, and day-to-day administration while building knowledge of insurance products and coverages. You will assist with renewal and marketing tasks, manage client information in the agency system, and support reporting, eligibility processing, and invoice audits.

Qualifications

• Attention to detail is essential for accuracy in client data and enrollment material.
• Strong time management helps handle inquiries, renewals, and reporting.
• Good oral and written communication is needed to interact with clients and colleagues.
• Eagerness to learn supports growth into broader client service responsibilities.
• Proactive problem solving helps address client questions and process improvements.

Responsibilities

• Inquiries from clients and employees about benefit coverages.
• Basic understanding of Compliance topics (DOL, ERISA, COBRA, FMLA).
• Cultivation of carrier and client relationships.

Skills

Attention to detail

Time management

Oral & written comms

Eagerness to learn

Problem solving

Job description

About the Organization At Sterling Seacrest Pritchard, we are here to serve as your risk advisors first and insurance broker second. We have a highly skilled team ready to collaborate with your business to position you to reach your goals with uniquely tailored insurance and consulting solutions.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Entry Level

Client Service Assistant

The Client Service Assistant (CSA) role is an entry-level opportunity to gain exposure to the insurance industry. You will work alongside and support the activities of our Client Service Associates, Executives, and Producers through performing a range of service and marketing activities while maintaining a well-rounded, current knowledge of insurance products and coverages.

A DAY IN THE LIFE: https://youtu.be/PZ-V0W8RH2k

WHAT YOU’LL DO (Essential Job Tasks)

As a Client Service Assistant, you will provide support and assist with the following:

• Inquiries relating to general client service from clients and their employees regarding benefit coverages and questions
• Basic understanding of Compliance topics (DOL, ERISA, COBRA, FMLA, etc.)
• Cultivation of carrier and client relationships

Renewal & Marketing

• Marketing efforts and plan implementation for new business and renewals
• Preparation and presentation of analysis for renewal and marketing results
• Preparation of enrollment materials and presentations
• Set up and maintenance of benefit administration systems

Administrative

• Maintenance of client information in Agency Management System
• Eligibility services including employee additions and terminations for select employer groups
• Monthly, quarterly and annual reporting
• Auditing invoices and eligibility
• Other tasks as assigned

WHAT YOU BRING TO THE TABLE (Knowledge, Skills and Abilities)

• Attention to detail
• Time management and workflow prioritization
• Effective oral and written communication
• Eagerness to learn
• Proactive problem solving

WORKING AT SSP

Learn more about what we do: https://sspins.com/

We are Selfless, Stewards of our Partnerships.

We have a fantastic culture... https://www.youtube.com/watch?v=gOSuPIvJ2oQ

And we’re here to support you!

PERKS/BENEFITS

• Flexible PTO
• Health Insurance (Medical/Dental/Vision)
• Safe Harbor 401K (We contribute 3% regardless of whether you do!)
• Dress For Your Day
• Flexible Work Schedule
• Clear Growth Path
• In-House Continuing Education
• Team Outings & Events
• Community Outreach

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Sterling Seacrest Pritchard participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. upon job acceptance.

Position Requirements

Full-Time/Part-Time Full-Time

Shift -not applicable-

City Atlanta

State GA

Position EB - Client Service Assistant

Exempt/Non-Exempt Non-Exempt

Open Date 9/2/2026

This position is currently accepting applications.