Digital Retail Customer Specialist

Garber Automotive Group; Valparaiso (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision plans

401(k) with company match

Employee discounts on vehicles and services

Job summary

Garber Automotive Group in Valparaiso, Indiana is seeking a Digital Retail Customer Specialist who will serve as the first contact for online shoppers interested in purchasing a vehicle. Responsibilities include establishing contact, scheduling showroom visits, and ensuring customer satisfaction. Ideal candidates should possess strong customer service skills and a valid driver's license. The position offers competitive pay, attractive benefits, and opportunities for employee discounts on vehicles and services.

Qualifications

• Minimum high school diploma or GED equivalent required.
• 2-5 years of sales and customer service experience preferred but not required.
• Valid driver’s license required as well as a clean driving record.

Responsibilities

• Establish contact with online shoppers via phone, text, and e-mail.
• Schedule appointments for customers to visit the showroom.
• Follow up with customers after the sale to ensure satisfaction.

Skills

Customer service

Negotiation skills

Organizational skills

Communication skills

Goal-oriented

Education

High school diploma or GED equivalent

Job description

Job Description

We are seeking a friendly, self‑motivated candidate to fill the role of Digital Retail Customer Specialist. This role is often the first contact for customers interested in purchasing a vehicle online.

• Establish contact with online shoppers via phone, text, and e‑mail communication methods.
• Discover shoppers’ objectives, wants, and needs through constructive qualifying engagement.
• Be a value‑added resource by providing vehicle and pricing information, support, and alternative suggestions that meet their needs.
• Schedule appointments for the customer to visit the showroom to experience the vehicle in person and to finalize the purchase.
• Build vehicle value by demonstrating expert knowledge of differentiating features and benefits for each model in the lineup.
• Close sales and work with the Finance Manager to provide a world‑class vehicle delivery.
• Follow up with the customer periodically after the sale to ensure complete satisfaction and to network for additional sales opportunities.

Benefits

• Competitive pay.
• Outstanding medical, dental, and vision plans, as well as life insurance.
• 401(k) with company match.
• Employee discounts on all vehicles and services.

Job Requirements

• Minimum high school diploma or GED equivalent required.
• 2‑5 years of sales and customer service experience preferred but not required.
• Automotive sales background a plus.
• Excellent customer service, organizational, and negotiation skills.
• Self‑motivated, goal‑oriented, and enthusiastic presence in a team environment.
• Strong written and communication skills.
• Valid driver’s license required as well as a clean driving record.
• Professional appearance and work ethic.