Early Morning Retail Stock & Customer Service Expert

Michaels Stores; Brighton (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Vacation / personal time

Job summary

Michaels Stores in Brighton, CO is hiring a store associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You will participate in truck unloading, stocking, and planogram maintenance to keep the store well merchandised.

Join us to support omni-channel services like Buy Online Pickup in Store and Ship From Store, handle merchandising tasks, and uphold store safety and recovery standards.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and handle transactions efficiently.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; interact respectfully and be a role model.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Job description

Michaels Stores in Brighton, CO is hiring a store associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You will participate in truck unloading, stocking, and planogram maintenance to keep the store well merchandised.

Join us to support omni-channel services like Buy Online Pickup in Store and Ship From Store, handle merchandising tasks, and uphold store safety and recovery standards.