EAP Consultant

Partner's Healthcare; Boston (MA); Hybrid; USD 73,000 - 93,000; Full time

Job summary

Mass General Brigham Incorporated seeks an EAP Consultant to provide clinical assessment, short-term counseling, referrals, and follow-up support to employees and their household members. The role includes organizational consultation, training, and leading well-being initiatives to promote employee health.

The candidate will collaborate with Occupational Health, Employee Relations, and HR, delivering high-impact projects and maintaining strong partnerships across the organization.

Qualifications

• 2–3 years experience in providing counseling services, preferably in a hospital or healthcare setting, and experience in an Employee Assistance Program required
• LICSW and LMHC licensure required in Massachusetts
• Experience collaborating with HR, Occupational Health, and managers on employee-related issues

Responsibilities

• Offers confidential behavioral health assessments, short-term counseling, crisis intervention, referrals, and follow-up support to employees and their household members.
• Adheres to confidentiality, ethics, and documentation standards for program evaluation.
• Acts as liaison between clients and supervisors with permission, consulting with managers and HR on issues.
• Works with Occupational Health, Employee Relations, and HR to address employee concerns and coordinate care.
• Maintains and updates a network of referral resources for high-quality support.
• Delivers orientations, well-being trainings, and workshops to promote EAP services and workplace mental health.

Skills

Crisis intervention skills

Short-term counseling

Motivational interviewing

Advanced clinical assessment

Clinical measurement tools

Staff support after critical incident

Referral

Client follow-up

Public speaking

Education

Master's Degree Social Work

Master's Degree Counseling

Master's Degree Related Field

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The EAP Consultant serves as a trusted resource for Mass General Brigham employees and their household members, providing clinical assessment, short-term counseling, referrals, case management, and follow-up support. In addition to direct services, this role delivers organizational consultation and training, leads employee awareness initiatives, builds community and provider partnerships, and manages high-impact projects and committees. Working with a high degree of autonomy, the consultant acts as a strategic liaison to assigned entities and applies strong leadership, relationship-building, and project management skills to promote employee well-being and organizational success.

Essential Functions

• Offers confidential behavioral health assessments, short-term counseling, crisis intervention, referrals, and follow-up support to employees and their household members.
• Adheres to standard procedures, ensuring confidentiality, ethical conduct, and timely documentation for program evaluation.
• Acts as a liaison between clients and supervisors with permission, and consults with managers and HR on employee or workgroup issues.
• Works closely with Occupational Health, Employee Relations, and HR to address employee concerns and coordinate care.
• Maintains and updates a network of internal and external referral resources to ensure high-quality support for clients.
• Delivers orientations, well-being trainings, and workshops to promote EAP services and workplace mental health.
• Participates in EAP organizations and ongoing training to stay current with best practices and regulations.
• Develops EAP training and works independently, recognizing when to seek consultation, and informs EAP management of complex clinical and administrative issues.

Qualifications

Education

• Master's Degree Social Work required
• Master's Degree Counseling required
• Master's Degree Related Field of Study required

Licenses and Credentials

• Licensed Independent Clinical Social Worker [LICSW - State License] required
• Licensed Mental Health Counselor [LMHC - State License] required

Experience

• 2-3 years experience in providing counseling services, preferably in a hospital or healthcare setting, and experience in an Employee Assistance Program required

Knowledge, Skills and Abilities

• Ability to collaborate effectively with diverse teams while maintaining confidentiality
• Crisis intervention skills
• Advanced clinical assessment including alcohol/drug assessment and intervention
• Clinical measurement tools
• Staff support following a critical incident
• Short-term counseling
• Motivational interviewing
• Referral
• Client follow-up
• Public speaking

Hybrid Working Model Requirements

• Hybrid with onsite work required in office 3 days/wk at Brigham and Women's Hospital and Mass General Hospital
• M-F Eastern business hours required
• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment.

Additional Job Details

• Remote Type Hybrid
• Work Location 175 Cambridge Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $73,341.01 - $92,570.40/Annual
• Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.