EAP Consultant

0100 Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 73,000 - 93,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

Mass General Brigham is seeking an EAP Consultant to provide clinical assessment, short-term counseling, referrals, case management, and follow-up support to employees and household members. You will lead organizational consultation, trainings, and build partnerships to promote employee well-being.

The role requires a Master’s in Social Work, Counseling, or related field, LICSW/LMHC preferred, and 2–3 years of hospital-based counseling experience, with hybrid work in Boston.

Qualifications

• 2-3 years experience in providing counseling services, preferably in a hospital or healthcare setting, and experience in an Employee Assistance Program required
• Master's Degree Social Work, Counseling, or related field required; LICSW/LMHC licenses preferred per job postings

Responsibilities

• Provide confidential behavioral health assessments, short-term counseling, crisis intervention, referrals, and follow-up support to employees and their household members.
• Collaborate with Occupational Health, Employee Relations, and HR on employee or workgroup issues.
• Deliver orientations, well-being trainings, and workshops to promote EAP services and workplace mental health.
• Develop EAP training and work independently, communicating complex clinical issues to EAP management.

Skills

Crisis intervention

Short-term counseling

Motivational interviewing

Public speaking

Confidentiality

Collaboration with diverse teams

Education

Master's Degree Social Work

Master's Degree Counseling

Master's Degree Related Field

Job description

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The EAP Consultant serves as a trusted resource for Mass General Brigham employees and their household members, providing clinical assessment, short-term counseling, referrals, case management, and follow-up support. In addition to direct services, this role delivers organizational consultation and training, leads employee awareness initiatives, builds community and provider partnerships, and manages high-impact projects and committees. Working with a high degree of autonomy, the consultant acts as a strategic liaison to assigned entities and applies strong leadership, relationship-building, and project management skills to promote employee well-being and organizational success.

Essential Functions

• Offers confidential behavioral health assessments, short-term counseling, crisis intervention, referrals, and follow-up support to employees and their household members.
• Adheres to standard procedures, ensuring confidentiality, ethical conduct, and timely documentation for program evaluation.
• Acts as a liaison between clients and supervisors with permission, and consults with managers and HR on employee or workgroup issues.
• Works closely with Occupational Health, Employee Relations, and HR to address employee concerns and coordinate care.
• Maintains and updates a network of internal and external referral resources to ensure high-quality support for clients.
• Delivers orientations, well-being trainings, and workshops to promote EAP services and workplace mental health.
• Participates in EAP organizations and ongoing training to stay current with best practices and regulations.
• Develop EAP training and work independently, recognizing when to seek consultation, and inform EAP management of complex clinical and administrative issues.

Qualifications

Education

• Master's Degree Social Work required
• Master's Degree Counseling required
• Master's Degree Related Field of Study required

Licenses and Credentials

• Licensed Independent Clinical Social Worker [LICSW - State License] required
• Licensed Mental Health Counselor [LMHC - State License] required

Experience

2-3 years experience in providing counseling services, preferably in a hospital or healthcare setting, and experience in an Employee Assistance Program required

Knowledge, Skills and Abilities

• Ability to collaborate effective with diverse teams while maintaining confidentiality
• Crisis intervention skills
• Advanced clinical assessment including alcohol/drug assessment and intervention
• Clinical measurement tools
• Staff support following a critical incident
• Short-term counseling
• Motivational interviewing
• Referral
• Client follow-up
• Public speaking

Hybrid Working Model Requirements

• Hybrid with onsite work required in office 3 days/wk at Brigham and Women's Hospital and Mass General Hospital M-F Eastern business hours required
• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment.
• Teams video is required and must be accessed using MGB-provided equipment.

Additional Job Details (if applicable)

• Remote Type Hybrid
• Work Location 175 Cambridge Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $73,341.01 - $92,570.40/Annual Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease.

Hold a hand.

Help people.

Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.