EAP Clinical Counselor

Workplace Options; Montgomery (AL); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

401k match

Clinical supervision

Training/tuition reimbursement

Gym reimbursement

Wellness rewards

Access to EAP benefits

Job summary

Workplace Options is currently seeking an EAP Clinical Counselor to provide confidential counseling via phone, video, chat, and email, supporting participants from diverse backgrounds with a warm, empathetic approach.

Responsibilities include crisis management, risk assessment, and referrals within the WPO framework, plus ongoing documentation and client-centered care. This role offers full benefits and professional development opportunities.

Qualifications

• Master’s degree in social work, counseling, or psychology.
• Minimum 2 years direct client-contact counseling experience.
• Experience with assessments and clinical tools.

Responsibilities

• Provide single-session telephonic and video counseling with confidential documentation.
• Assess and triage clients for short-term counselling.
• Manage high-risk calls with appropriate referrals and safety planning.
• Develop clear treatment plans and maintain case notes in the system.
• Support clients from diverse backgrounds with empathic, ethical care.

Skills

Counseling & Therapy

Crisis Intervention

Empathy & Communication

Multicultural Competency

Education

Master’s degree in Social Work/Counseling/Psychology

Tools

Clinical assessment tools

Job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: EAP Clinical Counselor

Location: US

Onsite/Hybrid/Remote: Remote or hybrid depending on your proximity to our Raleigh office

Salary: $50,000 for day shifts, $58,300 for night shifts, plus competitive benefits offering

Years of experience: Minimum of 2 years of direct counseling experience

Shifts: We have a range of day and evening, full-time (40 hour per week) shifts available.

What you will do:

Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

It’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counselor at WPO and Member Experience - The Power of a Good Conversation

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

• Provide single session telephonic and videocounselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Social worker, Counselor or Psychologist with accompanying Master’s degree
• Minimum 2 years direct client-contact providing counseling or mental health services
• Experience providing assessments and/or using clinical assessment tools.
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness,
• Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental healthsymptoms and/or family/relationship-related concerns impacting personal or work performance.

What we offer:

• Full benefits package
• Paid time off
• 401k match
• Clinical supervision
• Clinical supervision stipend
• Training/tuition reimbursement
• Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs
• Gym reimbursement
• Wellness rewards
• Access to EAP benefits and all WPO services
• Mentorship Program
• 24/7 support for risk calls
• Employee exchange programme
• Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.

We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.

We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.

By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).