E911 Telecommunicator

Moore County; North Carolina; On-site; USD 34,000 - 52,000; Full time

Job summary

Moore County is seeking a skilled 911 dispatcher to manage dispatching of law enforcement, medical, fire, rescue, and other emergency resources. Responsibilities include receiving and processing calls, maintaining radio communications, and updating public safety records.

The role requires quick decision-making and composure under pressure. Minimum education ranges from a high school diploma to a bachelor’s degree with specialized certifications within one year.

Qualifications

• General knowledge of operating the communications system.
• General knowledge of radio and teletype procedures.
• General knowledge of the geography of the County and location of important buildings.
• Ability to type at a reasonable rate of speed accurately.
• Ability to speak distinctly.
• Ability to solve problems within scope of responsibility.
• Ability to deal courteously with the public under stressful conditions.
• Ability to establish and maintain effective working relationships with associates and the general public.

Responsibilities

• Dispatches emergency equipment and personnel when and where needed.
• Receives, classifies, processes, and dispatches emergency service calls.
• Receives, records, and forwards non‑emergency service calls; maintains records and files.
• Operates radios, telephone, switchboard, alarm systems, and computer terminals; transmits messages by radio.
• Prepares and maintains public safety computer records and reports.
• Works varying shifts and schedules under supervision.

Skills

Communication systems

Radio procedures

Geography knowledge

Typing speed

Clear speech

Problem solving

Calm under stress

Interpersonal skills

Education

High School Diploma or equivalent

Associate Degree

Bachelor’s Degree

DCI Modules I-III, EMD, EFD, EPD, CPR Certification within 1 year

Job description

This position performs responsible technical work dispatching law enforcement, medical, fire, rescue, and other equipment and personnel usually in response to emergency situations; receives, classifies, processes, and dispatches emergency service calls; receives, records, and forwards non‑emergency service calls; prepares and maintains computerized and other records and files; dispatches emergency equipment and personnel when and where needed; receives and forwards service requests, complaints, and other calls for County departments; receives and transmits messages by radio and maintains radio log; prepares and maintenance public safety computer records; operates radios, telephone, switchboard, alarm systems, recording devices, and computer terminals; types and files reports and records; performs related tasks as required. Position works varying shifts and flexible schedules. Work is performed under the regular supervision of the E‑911 Shift Supervisor.

• General knowledge of the methods of operating the communications system
• General knowledge of radio and teletype procedures
• General knowledge of the geography of the County and location of important buildings
• Ability to type at a reasonable rate of speed accurately
• Ability to speak distinctly
• Ability to solve problems within scope of responsibility
• Ability to deal courteously with the public under stressful conditions
• Ability to establish and maintain effective working relationships with associates and the general public

• High School Diploma or equivalent from an appropriately accredited institution OR
• Associate Degree from an appropriately accredited institution OR
• Bachelor’s Degree from an appropriately accredited institution AND
• Division of Criminal Information (DCI) Modules I, II, & III, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), and CPR Certification within one (1) year of employment

Must possess and maintain a valid North Carolina Driver’s License

*** This is a safety sensitive position subject to random drug screenings.

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, grasping, and repetitive motions; vocal communication is required for conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

The County of Moore is a drug‑free workplace and Equal Opportunity employer.

In compliance with the Immigration Reform and Control Act of 1986, Moore County will employ only those individuals who are U.S. citizens or legal aliens authorized to maintain employment in the United States.

All applicants tentatively selected for this position will be required to submit to a pre‑employment background check, pre‑employment drug test, and post offer physical.

Moore County is an E‑Verify Participant