E911 Dispatch Supervisor — Lead Emergency Communications

City Of Atlanta Careers; Atlanta (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

The City of Atlanta is seeking an E911 EMD Communications Dispatcher Supervisor I to lead the APD communications center, oversee 911 and medical dispatch operations, and ensure the safety of responders and the public. You will direct staff, manage schedules, and maintain critical incident response protocols in a fast-paced environment.

Ideal candidates will have extensive dispatch experience, strong leadership skills, and the ability to remain calm under pressure while coordinating with police,

Qualifications

• Experience with 911 dispatch and supervision.
• Ability to remain calm under pressure.
• Knowledge of dispatch systems and procedures.
• Licensure and certifications required by role.

Responsibilities

• Supervise and evaluate dispatch staff and trainees.
• Oversee day-to-day E911 and medical dispatch operations.
• Schedule, assign, and adjust shifts to ensure full staffing.
• Train staff on procedures and department protocols.

Skills

Dispatching systems

Emergency communications

Customer service

Written communication

Leadership

Calm under pressure

Education

High school diploma/GED

EMD certification

CPR certification

POST certification

Tools

Emergency dispatch equipment

Computer proficiency

Job description

The City of Atlanta is seeking an E911 EMD Communications Dispatcher Supervisor I to lead the APD communications center, oversee 911 and medical dispatch operations, and ensure the safety of responders and the public. You will direct staff, manage schedules, and maintain critical incident response protocols in a fast-paced environment.

Ideal candidates will have extensive dispatch experience, strong leadership skills, and the ability to remain calm under pressure while coordinating with police,