E2E Service Architect

Capgemini; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Capgemini is seeking an E2E Service Architect to design and govern the end-to-end service architecture for a satellite-based cellular broadband network. You will shape the operational model (NOC, SOC, Service Desk, OSS) and drive multi-vendor integration with a focus on sovereignty, security, and performance.

You will lead architectural initiatives, define tooling/automation strategies, and ensure governance and compliance while engaging stakeholders across the organization.

Qualifications

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in an strategic or E2E Architect-level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non-terrestrial network (NTN) operations.

Responsibilities

• Architectural Leadership for end-to-end service architecture across NOC, SOC, Service Desk, and OSS.
• Tooling & Automation Strategy to improve efficiency and governance.
• Governance & Compliance across multi-vendor ecosystems and data models.
• Stakeholder Management to align architecture with business goals and regulatory requirements.

Skills

E2E service architecture

network assurance

telecom operations

OSS/BSS design

ServiceNow

Telecoms Service Management

Operations Management modules

AIOps

TMF Open APIs

RESTful APIs

graph databases

data aggregation

Education

ITIL v4 certification

DevOps/SRE certification

Tools

ServiceNow

RESTful APIs

Graph databases

Job description

Your roleThe E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.In this role you will play a key role in:Architectural LeadershipTooling & Automation StrategyGovernance & ComplianceStakeholder ManagementYour profileRequired ExperienceExperience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect-level role.Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.Understanding of satellite and non-terrestrial network (NTN) operations.Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansinPreferred CertificationsTM Forum Open API or Autonomous Networks certification.ITIL v4, DevOps, or SRE certification.Relevant OSS, cloud, or data engineering certifications.If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need.Make it real - what does it mean for you?Open access to digital learning platformsActive employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@CapgeminiCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Capgemini. Make it real.Need to knowAll roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real | www.capgemini.com