E2E Service Architect

Capgemini Engineering; Massachusetts; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Open access to digital learning

Employee networks for DEI

Job summary

Capgemini Engineering seeks an E2E Service Architect to design, govern, and optimize the end‑to‑end service architecture for a large-scale satellite-based broadband network. You will shape the operating model across NOC, SOC, Service Desk, and OSS, coordinating multi‑vendor systems while ensuring sovereignty, security, and performance requirements are met.

The role emphasizes architectural leadership, AI/ML driven automation strategies, and strict governance.

Qualifications

• Experience in E2E service architecture, network operations, or strategic architect roles.
• Design and implement OSS/BSS for complex telecom environments (NOC, SOC, Service Desk).
• Proven ServiceNow experience in Telecoms Service Management & Operations Management.
• Understanding of satellite and NTN operations.
• Experience with AIOps concepts and integrating OSS via TMF Open APIs.
• Familiarity with GDPR, NIS2 and multi-vendor SIAM environments.
• Experience with topology modeling, graph databases, and data aggregation/cleanup.

Responsibilities

• Architectural Leadership across the service domain.
• Tooling & Automation Strategy to optimize operations.
• Governance & Compliance across multi-vendor environments.
• Stakeholder Management with cross-functional teams.

Skills

E2E service architecture

OSS/BSS design

ServiceNow

AIOps

Topology & graph modeling

Multi-vendor SIAM

RESTful APIs

Tools

ServiceNow

TMF Open APIs

RESTful APIs

Job description

Your role

The E2E Service Architect will design, define, and govern the end‑to‑end service architecture for a large‑scale, multi‑national Network Management Service for a satellite‑based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi‑vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

In this role you will play a key role in:

• Architectural Leadership
• Tooling & Automation Strategy
• Governance & Compliance
• Stakeholder Management

Required Experience

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect‑level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non‑terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi‑vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/clean‑up.

Preferred Certifications

• TM Forum Open API or Autonomous Networks certification.
• ITIL v4, DevOps, or SRE certification.
• Relevant OSS, cloud, or data engineering certifications.

What does it mean for you?

• Open access to digital learning platforms.
• Active employee networks promoting diversity, equity and inclusion.

Additional Information

• All roles will require a level of security clearance; BPSS, Security Clearance, or Developed Vetting is required.
• Capgemini is a disability confident employer and will offer an interview to disabled candidates who meet the minimum essential criteria. Candidates should declare any disability during the application process.