E-Shop Fulfilment Assistant

Dover Street Market New York; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Dover Street Market New York is seeking an E-shop Fulfilment Assistant to support the in-store e-commerce team with accurate picking, packing and dispatch of online orders.

You will work closely with the Operations team to maintain stock integrity, ensure orders are packaged to DSM guidelines, and keep paperwork up to date while contributing to a collaborative, fast-paced retail environment in Manhattan.

Qualifications

• Experience in a similar online order fulfilment role.
• Excellent written and verbal communication.
• Attention to detail and accuracy.
• Understanding of the online order lifecycle.

Responsibilities

• Pick and pack online orders.
• Coordinate with Operations to update stock and maintain accuracy.
• Neatly package orders per DSM guidelines.
• Ensure paperwork is up to date and accurate.
• Work with the team to ensure timely dispatch.
• Complete any relevant compliance checks.

Skills

Order management

Communication skills

Attention to detail

Order lifecycle

Online orders experience

Job description

Job Overview

The E-Shop Fulfilment Assistant will provide support to the E-shop team from within our store to ensure efficient and accurate online order fulfilment and packing.

Key Responsibilities:

• Fulfilling online orders (pick and pack)
• Working effectively with the Operations team to update stock records and ensure stock integrity
• Neatly packaging all customer orders in line with DSM guidelines
• Ensuring all paperwork is up to date and accurate
• Working within a team to ensure timely dispatch
• complating any relevant compliance checks

Qualifications

• Previous experience in a similar role managing online orders
• Excellent communication skills
• Strong written and verbal communication skills
• Understanding of order lifecycle
• Attention to detail