E-Services & Card Support Specialist I

Altaone Federal Credit Union; Ridgecrest (CA); On-site; USD 52,437,000 - 76,305,000; Full time

Job summary

Altaone Federal Credit Union is recruiting for a Full Time Back Office Associate in Ridgecrest, CA. The role handles member financial transactions, card services support, and e-service troubleshooting.

The position requires a high school diploma and 6 months to 2 years of related experience. Office duties include data entry, card maintenance, and customer assistance with a focus on accuracy and compliance.

Qualifications

• High school diploma or GED is required.
• Six months to two years of similar or related experience.
• Ability to handle member transactions accurately and securely.

Responsibilities

• Processes and posts member financial transactions via mail, fax or email.
• Maintains debit/credit card maintenance and related reports daily.
• Assists staff with telephone and ticket inquiries and issues.
• Troubleshoots e-services and card service issues in coordination with IT/support.
• Complies with BSA, Patriot Act and OFAC regulations.

Skills

Customer service

Communication

Cash handling

Education

High school diploma

Tools

10-key calculator

Telephone

Computer keyboard

Job description

Altaone Federal Credit Union is recruiting for a Full Time Back Office Associate in Ridgecrest, CA. The role handles member financial transactions, card services support, and e-service troubleshooting.

The position requires a high school diploma and 6 months to 2 years of related experience. Office duties include data entry, card maintenance, and customer assistance with a focus on accuracy and compliance.