E-Sales Associate – Online Auto Sales (Fixed Ops)

Sonic Automotive, Inc.; Greenville (SC); Hybrid; USD 45,000 - 100,000; Full time

Benefits offered by this job

Uncapped commissions

Health, Dental and Vision Insurance

401k with company match

Paid vacation

Casual dress code

Job summary

Century BMW, part of Sonic Automotive, is seeking a BDC Associate Fixed Ops in Greenville, SC. This role focuses on generating sales appointments for internet inquiries, delivering a premium customer experience, and using CRM and lead management tools to track interest and update files.

The ideal candidate has automotive sales experience, strong communication skills, and comfort working in a fast-paced, team-oriented environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• Demonstrated automotive sales experience.
• Experience in virtual/online selling.
• Outgoing, energetic, and passionate people.
• Be transparent and take ownership; willingness to learn and celebrate small successes.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide the highest degree of customer satisfaction.

Skills

Verbal & written communication

MS Office

Independent worker

Team player

Call center experience

Organizational skills

Reading/compliance

Automotive sales experience

Virtual selling

Outgoing & energetic

Ownership mindset

Tools

CRM software

Lead management tools

Job description

Century BMW, part of Sonic Automotive, is seeking a BDC Associate Fixed Ops in Greenville, SC. This role focuses on generating sales appointments for internet inquiries, delivering a premium customer experience, and using CRM and lead management tools to track interest and update files.

The ideal candidate has automotive sales experience, strong communication skills, and comfort working in a fast-paced, team-oriented environment.