E-Discovery Project Coordinator

TransPerfect Inc; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Birthday off

Job summary

TransPerfect is seeking a Project Coordinator for the TLS E-Discovery Project Management team in Philadelphia. You will anchor the PM team, monitor customer communications in real time, and coordinate with Digital Forensics, Data Processing, Hosting Support, and other departments.

You will learn by doing through a robust training program, advance to a Project Manager role, and collaborate across teams to meet aggressive deadlines while maintaining high-quality delivery.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Strong organizational and communication skills are essential.
• Proven customer service and teamwork abilities expected.
• Comfortable navigating MS Office and learning new platforms.
• Willingness to work overtime including evenings and weekends if needed.

Responsibilities

• Monitor customer communications in real time and coordinate with internal departments (Digital Forensics, Data Processing, Hosting Support).
• Help ensure deadlines are met and manage client expectations.
• Learn by doing through the training curriculum and sessions to progress toward PM role.
• Collaborate with team in-person, via messaging apps, video conferences, and email.
• Support quality assurance to identify and address issues before delivery.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Problem solving

Education

Bachelor's Degree (4-year college)

Tools

MS Office

Job description

Who We Are:

The TransPerfect Legal Solutions (TLS) electronic discovery division is responsible for managing the electronic & physical evidence relevant to legal matters originating from law firms and/or corporations who engage us directly. TLS can forensically collect source data (laptops, desktops, e-mail accounts, local servers, fileshares, message apps, mobile phones, etc), electronically process & standardize that data for searching, promote the “relevant” pool of documents to a review tool, establish review workflows (at times using data analytics), and help the customer determine what scope would be produced (or disclosed) to the opposing party in the matter.

TransPerfect Legal Solutions

is a division part of the family of companies that form TransPerfect.

The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.

What You Will Be Doing:

The Project Coordinator “PC” is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles:

• Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position.
• Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.
• Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers.
• Team Work: after you “graduate” from the entry level PM training program, you will be in direct contact with your team in-person, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips.
• Quality Assurance: because of the complexity of the projects we handle, QC (“quality checking”) our work product is absolutely necessary. We strive to create an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!

Who We Are Looking For:

Must haves:

• Excellent organizational + communication skills to handle high volumes of emails in a timely manner
• Excellent customer service & teamwork skills (restaurant & retail experience is great!)
• Bachelor’s Degree from a 4-year college or university or equivalent work experience
• Comfortable navigating basic MS Office applications (Excel, Word, PPT)
• Comfortable with learning new technology platforms
• Available to work overtime, including evenings and weekends as needed
• Ability to work well under pressure and meet tight deadlines in a team environment
• Excellent customer service & teamwork skills (restaurant & retail experience is great!)
• Must be a high-level problem solver and have high multi-tasking skills
• The ability to think “outside the box”
• Maintain a self-motivated attitude and strive for advancement
• High level customer service experience

Nice to have, but not necessary:

• Business Administration, Computer Science, Mathematics, Communications, Hospitality majors
• Data analysis experience
• Experience in the legal field
• Knowledge of SQL and/or Visual Basic

Where Your Career is Going:

At TransPerfect, we understand that plans can change. If after a few years you have established a reputation as a strong Project Manager and want to pursue an opportunity on another team (Consulting, Forensic Technology, Data Processing, etc) or in another location (domestically or internationally), we will absolutely work with you on it. All positions on our team offer opportunities for growth that can capitalize on your strengths & interests. As long as you are an employee in good standing and there is a business need for a new role, we can help you to make it happen!

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.