E-Content Specialist

Lensa; Trenton (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an E-Content Specialist to maintain a Global Knowledge Base focused on customer needs. This role involves analyzing metadata, resolving data issues, and implementing workflow improvements. The position is remote and offers a competitive hourly rate along with comprehensive benefits.

Benefits

Medical, Dental, Vision, Life and Disability Insurance

Retirement Savings Plan

Paid Parental Leave

Paid Time Off (PTO)

Mentoring program

Qualifications

• 2+ years of experience in related industries working with metadata.
• 2+ years experience with Microsoft Excel; familiar with data manipulation and analysis.

Responsibilities

• Conduct regular maintenance and analysis of publisher-supplied metadata.
• Communicate with content providers to resolve data issues.
• Identify and implement workflow improvements.

Skills

Analytical skills

Problem-solving skills

Effective communication

Education

Experience with metadata

Experience in library field

Microsoft Excel proficiency

Tools

Microsoft Excel

Job description

2 days ago Be among the first 25 applicants

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Lensa is the leading career site for job seekers at every stage of their career. Our client, EBSCO Information Services, is seeking professionals in Trenton, NJ. Apply via Lensa today!

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As an E-Content Specialist, your primary responsibility is to contribute to building and maintaining a comprehensive, high-quality Global Knowledge Base (GKB) focused on customer needs. You will accomplish this by establishing quality data feeds with external data partners, analyzing and manipulating metadata for inclusion in the GKB, and ensuring all necessary collections are represented and maintained accurately. You will also resolve internal & external reported issues promptly using research and critical thinking skills, while conducting root cause analysis to identify trends and take proactive action to minimize reoccurring issues.

This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Conduct regular maintenance and analysis of publisher-supplied metadata to ensure comprehensiveness, quality, and accuracy
• Communicate with content providers to resolve internal and customer-reported data issues promptly and to obtain necessary metadata to maintain the Global Knowledge Base
• Maintain associations with internal & external data sources for order processing services
• Work effectively with team members and cross-functional teams to accomplish individual, team, and organizational goals
• Prioritize workload, manage multiple tasks, and report on progress or concerns in daily team workload meetings.
• Identifying and implementing workflow improvements
  
  

Your Team

You will be welcomed as a member of the Global Knowledge Base Team (a team of about 30 people) and the larger Product Management organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an E-Content Specialist and your development

About You

• 2+ years of experience in related industries working with metadata
• 2+ years Microsoft Excel; familiar with data manipulation and analysis
  
  

What Sets You Apart

• Demonstrated analytical and problem-solving skills
• Effective verbal and written communication with multiple levels of internal and external stakeholders
• Knowledgeable of bibliographic metadata standards (e.g. MARC, KBART, OAI)
• Experience and/or education in the library field
  
  

Pay Range

USD $19.16 - USD $27.37 /Hr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
  
  

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Location US-Remote

ID 2024-1604

Category Information Technology

Position Type Full-Time Regular

Remote Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  IT Services and IT Consulting

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