E-Commerce & Wine Club Fulfillment Manager - Bryan, TX

Messina-Hof-Wine-Cellars; Bryan (TX); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Messina Hof Wine Cellars in Bryan, TX seeks an experienced E-Commerce & Wine Club Fulfillment Manager to oversee daily online order processing, inventory, shipping, and Wine Club builds. You will coordinate with Warehouse, Marketing, and other departments to maintain a smooth customer experience and timely fulfillment.

The role requires strong attention to detail, knowledge of fulfillment systems, and the ability to handle varying travel for events. In-person, full-time position.

Formación

• Experience in wine, retail, or related field.
• Proven shipping, inventory, and customer service experience.
• Familiarity with e-commerce platforms and Excel.

Responsabilidades

• Oversee outbound shipments and webstore updates.
• Manage Wine Club orders and monthly builds.
• Coordinate with Warehouse, Marketing, and members.

Conocimientos

E-Commerce Fulfillment

Wine Club Management

Inventory Control

Customer Service

Descripción del empleo

Job Status: Full-timeFLSA Status: Non-ExemptWork Schedule: VariesWork Location: Bryan, TX - In-PersonReports To: Director of MembershipAmount of Travel Required: VariesMessina Hof Company Overview:Established in 1977, Messina Hof was developed from a family owned and operated vineyard and winery in Bryan, Texas. Messina Hof is dedicated to high quality world-class wine production and genuine hospitality in its winery and resort facilities located in Bryan, Fredericksburg, Grapevine, and Richmond, Texas. Messina Hof’s continued dedication to innovation, excellence, and family traditions is exemplified in its premium wines of distinction and landmark wine country destinations. It has also been continuously named the most awarded winery in Texas. Messina Hof is made up of a team of honest and passionate people of character that desire to be part of a rapidly growing company in an exciting and thriving industry.POSITION SUMMARYThe E-Commerce & Wine Club Fulfillment Manager manages the day-to-day operations of E-Commerce and Wine Club fulfillment while providing responsive service to members and customers. This role handles order processing, inventory management, shipping, compliance, Wine Club builds, and related warehouse activities, ensuring orders are accurately prepared and shipped on time. The manager also handles membership account management, communications, events, and general member support, while collaborating with Warehouse, Marketing, and other departments to maintain efficient processes and a high-quality customer experience.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)Oversee outgoing shipments for orders placed through WebstoreProvide customer service by assisting in placing orders and/or answering questions over the phone or via emailMaintain an accurate inventory for all wine stored for DTC and Wine ClubLead DTC monthly wine pull, submit to WarehouseCheck in monthly DTC and Wine Club shipments of wine to ensure accurate movement; Review monthly paper transfer from Warehouse for accuracyExecute transfer of wine when needed in OrderPort to maintain accurate inventory between departments (excluding Warehouse)Keep track of compliance for individual items through ShipCompliant and states that require direct complianceInteracting with our VinoShipper platform to ensure proper shipments and listing of itemsKeep Warehouse organized to maximize space for regular inventory and Wine Club inventoryMaintaining an accurate count and ordering of shipping suppliesMonthly cost transfers between all departments for shippingInteracting with shipping providers (FedEx and UPS) as necessary to solve any shipping related issues e.g. Hold-at locations, damages, address issues, filing/managing damage claims, etc.Oversee webstore updates and maintenanceExecute large quantity holiday shipping ordersAssistance in executing quarterly Wine Club building, Lead in shippingLead quarterly Wine Club Hard Ship buildLead Custom Order building/shipping for Wine ClubWrapping and loading all Wine Club/hard ship shipmentsMaintain processes to ensure Wine Club labels get printed correctly across OrderPort/VinoShipperTraveling to other locations for member and company events to assist, as neededAssist with Wine Club communications, Red Chirp campaigns, e-communication edits, allocation declines, customs details, hardship charging, report pulling, etc.Connecting with Members via phone and email to handle general needs and requests, update all account informationAssist with execution of Member Bash and Member events, with occasional travelPerform other duties as required including assisting other departments as neededPOSITION QUALIFICATIONSCompetency Statement(s)Experience in wine, retail, or a closely related fieldExperience in customer service, shipping, and complianceExperience with E-Commerce or website maintenanceAbility to use a personal computer and have working knowledge of computer programs including, but not limited to, Microsoft Word and ExcelMust have active TABC and Food Handler certifications at all times.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 40 pounds. The employee is frequently required to stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The work may be performed either inside or outside.Messina Hof Wine Cellars, Inc. is an equal opportunity employer and a drug-free workplace.