E-COMMERCE TECHNICIAN

Goodwill Southeast Georgia; Rincon (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Goodwill Southeast Georgia seeks an eCommerce Technician to optimize online sales of donated goods. The role involves valuing items, photographing listings, and ensuring safe packing for shipment.

You will manage online inventory, work with leadership on process improvements, and maintain a clean, safe workspace while aligning with Goodwill’s mission and customer focus.

Qualifications

• Strong knowledge of jewelry, collectibles, and art; research items to determine value.
• High school diploma or equivalent; relevant experience considered.
• Computer skills to navigate online portals, payments, shipping, and value sites.
• Experience using a digital camera or smartphone; ability to take high-quality photos.
• Eye for great pictures; ability to describe items pictorially for listings.
• Creative writing skills with attention to detail.
• Ability to learn quickly and retain information.
• Ability to work in collaborative team environments.

Responsibilities

• Identify high-value items for online sale and ensure safe packing for transport.
• Track and manage eCommerce inventory and keep records accurate.
• Collaborate with store and eCommerce leadership and attend training sessions.
• Maintain a clean, organized, and safe workspace per policies.
• Communicate respectfully with coworkers, leadership, and customers to foster a positive environment.
• Track KPIs for online sales and contribute to growth strategies.
• Stay informed on eCommerce trends and platform updates to boost efficiency.
• Perform other related duties to support eCommerce operations.

Skills

Jewelry knowledge

Research value online

Computer skills

Photography skills

Creative writing

Team collaboration

Education

High school diploma or GED

Job description

The eCommerce Technician is responsible for managing the online sales process by identifying high-value items and ensuring efficient order fulfillment. This position plays a critical role in supporting Goodwill Southeast Georgia’s mission by maximizing revenue from donated goods through digital platforms. The eCommerce Technician collaborates with leadership teams, maintains a clean and organized work environment, and fosters a positive and professional atmosphere.

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

• 1. Mission Alignment: Exemplifies Goodwill Southeast Georgia’s mission, vision, and values in all aspects of work, ensuring a positive impact on the community and organization.
• 2. Product Evaluation: Sorts, evaluates, and identifies high-value items suitable for online sale, ensuring safe packing of product for transport.
• 3. Inventory Management: Monitors, organizes, and tracks eCommerce inventory, ensuring accurate records.
• 4. Team Communication: Collaborates with store leadership and the eCommerce leadership team, attending training sessions, monthly meetings, and contributing to operational improvements.
• 5. Safety and Organization: Maintains a clean, organized, and safe workspace, adhering to company policies and safety guidelines.
• 6. Positive Work Environment: Fosters a positive and collaborative work atmosphere by communicating respectfully and effectively with coworkers, leadership, and customers.
• 7. Performance Metrics: Tracks and analyzes key performance indicators (KPIs) for online sales, contributing to strategies that drive growth and profitability.
• 8. Continuous Learning: Stays informed on eCommerce trends and platform updates, leveraging new insights to enhance operational efficiency and customer engagement.
• 9. Other Duties: Performs other related duties as assigned, supporting the overall success of the eCommerce operation.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• * Strong knowledge of jewelry, collectibles, and art. Ability to use online forums to research items to determine appropriate value.
• * High school diploma, GED or any job-related experience that will provide the necessary knowledge, skills and abilities to be able to perform the essential functions of the position.
• * Computer skills, knowledge to navigate through online sales portals, payment systems, shipping systems, and online value sites.
• * Experience using a digital camera or cell phone camera.
• * Eye for great picture taking to pictorially describe items.
• * Creative writing skills and strong attention to detail.
• * Ability to learn quickly and retain information.
• * Ability to work in collaborative team environments.

I certify that I have received and read my job description.