E‑Commerce Support & Fulfillment Specialist

Gertens-Family-of-Businesses; Inver Grove Heights (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Gertens Family of Businesses in Inver Grove Heights, MN is seeking an E-Commerce Support Specialist to join our Retail Order Fulfillment Team. This full-time role focuses on accurate online order processing, timely customer communication, shipping coordination, and administrative support to deliver an exceptional online customer experience.

The ideal candidate is detail-oriented with 1–3 years of customer service or e-commerce experience, proficient with Microsoft Office, and able to learn order

Qualifications

• 1–3 years of customer service, retail, administrative, or e-commerce experience preferred.
• Strong communication, organization, and problem-solving skills.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Ability to learn e-commerce and order management systems.
• Self-motivated with strong attention to detail and the ability to manage multiple priorities.

Responsibilities

• Process online orders, refunds, credits, and gift card transactions.
• Communicate with customers regarding order status, questions, and order updates.
• Coordinate order fulfillment and shipping with warehouse staff.
• Monitor orders for inventory, payment, and shipping issues and resolve concerns.
• Support third-party marketplace orders and maintain accurate product availability.
• Respond to customer inquiries via phone and email with timely, professional service.
• Maintain accurate records and identify opportunities to improve e-commerce processes.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office

Order management

Attention to detail

Organization

Communication

Tools

Order management system

Excel

Outlook

Job description

Gertens Family of Businesses in Inver Grove Heights, MN is seeking an E-Commerce Support Specialist to join our Retail Order Fulfillment Team. This full-time role focuses on accurate online order processing, timely customer communication, shipping coordination, and administrative support to deliver an exceptional online customer experience.

The ideal candidate is detail-oriented with 1–3 years of customer service or e-commerce experience, proficient with Microsoft Office, and able to learn order