E-Commerce Supervisor

Easterseals-Goodwill Northern Rocky Mountain Inc.; Salt Lake City (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Vision, Dental, and Voluntary

Paid Time Off (PTO)

401(k) Retirement Plan + up to 4%

Tuition Assistance

Flexible Spending + HSA

Discount at Goodwill Stores

Employee Wellness Program

Job summary

Easterseals-Goodwill Northern Rocky Mountain Inc. seeks a supervisor for the ESGW E-Commerce department in Salt Lake City. You will lead daily operations, ensure posting quotas, monitor sales and budgets, and maintain strong customer service in a dynamic online environment.

You will oversee listing creation, photography, and fulfillment, while supporting a team that includes individuals with disabilities. Training is provided, and a flexible schedule may apply.

Qualifications

• High School or equivalent required or relatable experience.
• 0-2 years relatable experience in e-commerce or customer service.
• Computer skills helpful; ability to complete daily reports.

Responsibilities

• Process unique vintage items, books, clothing, and toys for online sale.
• Take and upload photos of merchandise with clear detail.
• Create listings for products on the company website.
• Prepare and ship purchased items to customers.

Skills

Leadership

Computer skills

Communication skills

Teamwork

Education

High School / Equivalent

Job description

Supervises the activities of local ESGW E-Commerce department. Responsible for meeting or exceeding all departmental posting, sales, budgetary and financial goals, while maintaining a high level of customer service. Online sites are subject to changing and unpredictable circumstances. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks at hand and being prepared to move between assignments as priorities change. Balance daily activities to include participating in the physical work of the department, including achieving personal posting goal.

• Assimilate new technicians into the organization and observe performance / communicate expectations
• Support E-Commerce accepted Best Practices
• Oversee all daily operations associated with local ESGW E-Commerce
• Meet or exceed posting quotas, both personal and departmental.
• Monitor average price per item (PPI) sold and sell-thru % figures.
• Monitor expenses, taking action to correct any elements affecting budget negatively.
• Manage payroll hours as scheduled, so as to not accrue unapproved overtime.
• Meet or exceed posting quota, both personal and departmental, in accordance with website instructions and E-Commerce Manager's directive.
• Process donations identified for online sales
• Photograph items in clear detail with emphasis on points of interest.
• Write item descriptions. Effectively represent items through accurate product descriptions, including weight and attributes.

Requirements

• Computer skills required.
• Knowledge of collectibles, antiques, and web trends desired.
• Photography experience is helpful.
• Good communication skills a must.
• Ability to work with people with disabilities and other special needs desirable.
• Knowledge of merchandise and customer service desirable.
• Math skills with which to complete daily reports as necessary desirable.

Physical Requirements

• Moderate adaptability required: work environment is occasionally hectic, fast-paced, with irregular deadlines and/or unusual situations.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for extended periods.
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• Leadership experience desirable
• 0-2 years experience

Detailed description

GOODWILL NOW HIRING!

Love thrifting? Love working with computers?

Do you like employee discounts? Do you enjoy a flexible work schedule?

If so, our Goodwill E-Commerce Department is the place for you!

Wage: $17.00/hr.

We're looking for entry-level to experienced individuals to work in our Goodwill E-Commerce department. Don't have any experience? We offer training!

What you get to do

• Process unique vintage items, books, clothing, toys, and so much more!
• Take and upload photos of merchandise.
• Create listings for products on our website.
• Prepare and ship purchased items.

We value great customer service, team players, the ability to stay on task, meet quotas, utilize our templates and tools to accurately describe items, and follow site posting guidelines.

Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• Able to stand, stoop, bend, or carry for extended periods.
• Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
• Able to go up and down steps.
• Good communication skills are a must.
• Ability to work with people with disabilities and other special needs is desirable.
• Knowledge of merchandise and customer service is desirable.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• High School / Equivalent
• 0-2 years relatable experience
• Computer skills helpful.

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness ("PSLF") program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.