E‑Commerce Personal Shopper Lead

foodcityinternship; White Pine (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly pay checks with Direct Deposit

Life and Disability Insurance

Medical Plan with wellness benefits

Dental Plan

Paid Holidays

Paid Vacations

Job summary

Food City is seeking a Personal Shopper Coordinator to manage curbside pickup orders and supervise the Go-Cart team. You will engage customers, handle communications, and ensure accurate processing of online orders with strong attention to substitutions and stock issues.

The role requires leadership in training, cross-functional coordination, and adherence to company policies. On-site shifts and a focus on delivering outstanding service are expected.

Qualifications

• Must be 18 years of age or older.
• Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
• Ability to take leadership role in training and coaching team members on skills needed.
• Ability to prioritize and handle cross-functional tasks.
• Exceptional customer service skills with an ability to maintain a customer-focused culture.
• Ability to run a cash register, point of sale (POS) system, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels.

Responsibilities

• Acknowledge, greet, and engage customers with the goal of sharing Curbside Pickup’s value proposition.
• Check email and/or Microsoft Teams daily about potential sales, reporting, online promotions, or website issues from Corporate Support Center.
• Communicate effectively and professionally with Professional Shoppers about sales goals, customer requests/complaints, and opportunities to help grow the department.
• Prepare schedule for E-Commerce associates on an orderly and systematic basis.
• Train and support Professional Shoppers as needed.
• Maintain daily department paperwork for the required three-month period before shredding old information.
• Maintain accountability for reporting out-of-stock items and planogram corrections to corporate.
• Attend external marketing events, as needed, to support store level sales growth.
• Accurately and efficiently processing online orders, including coordinating and prioritizing orders, shopping, packing, labeling, staging, and pickup.
• Maintain accountability for freshness and accuracy of every order.
• Communicate timely with customers regarding order status, substitutions, and stock issues.
• Build personal relationships with customers and learn their shopping preferences.
• Follow policies for transaction reports and tendering, and keep desk areas organized.
• Know and follow policies for coupons and various payment methods.
• Ensure service excellence to support the Food City mission to Run the Best Store in Town.

Skills

Customer service

Leadership

Communication

Team training

Time management

Multitasking

Tools

POS system

Cash register

Microsoft Teams

Email

Job description

Food City is seeking a Personal Shopper Coordinator to manage curbside pickup orders and supervise the Go-Cart team. You will engage customers, handle communications, and ensure accurate processing of online orders with strong attention to substitutions and stock issues.

The role requires leadership in training, cross-functional coordination, and adherence to company policies. On-site shifts and a focus on delivering outstanding service are expected.