Curbside Personal Shopper Lead

foodcityinternship; West Lafayette (IN); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Weekly pay checks with direct deposit

Life and disability insurance

Medical plan with wellness benefits

Dental plan

Paid holidays

Paid vacations

Associate offers

Job summary

Food City is seeking a Personal Shopper Coordinator to manage curbside pickup orders with accuracy and professionalism. You will communicate with customers, process payments, and ensure high-quality service across the Go-Cart team.

Responsibilities include training staff, coordinating online orders, managing paperwork, and maintaining order freshness. You will also help with promotions and substitutions while complying with store policies.

Qualifications

• Must be 18 years of age or older.
• Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
• Ability to take leadership role in training and coaching team members on skills needed to adequately perform job duties.
• Ability to prioritize and handle cross-functional tasks.
• Exceptional customer service skills with an ability to maintain a customer-focused culture.
• Ability to run a cash register, point of sale (POS) system, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels.
• Ability to follow verbal and/or written instructions and perform routine tasks.

Responsibilities

• Acknowledge, greet, and engage customers with the goal of sharing Curbside Pickup’s value proposition.
• Check email and/or Microsoft Teams daily about potential sales, reporting, online promotions, or website issues from Corporate Support Center.
• Communicate effectively with Professional Shoppers about sales goals, customer requests/complaints, and opportunities to help grow the department.
• Prepare schedule for E-Commerce associates on an orderly and systematic basis.
• Train and support Professional Shoppers as needed.
• Maintain daily department paperwork for the required three-month period before shredding old information.
• Maintain accountability for reporting out-of-stock items and planogram corrections to corporate.
• Attend external marketing events, as needed, to support store level sales growth.
• Accurately and efficiently processing online orders, coordinating orders, shopping, packing, labeling, staging, and pickup facilitation.
• Maintain accountability for freshness and accuracy of every order.
• Communicate timely with customers regarding order status, substitutions, and out-of-stock items.
• Build personal relationships with customers and learn shopping preferences.
• Maintain transaction and daily shift reports and tendering procedures.
• Ensure knowledge of Food City website to assist customer inquiries.
• Follow Loss Prevention audit procedures and be compliant with all Shopper protocols.

Skills

E-Commerce operations

Team leadership

Customer service

POS systems

Communication

Time management

Tools

POS system

Job description

Food City is seeking a Personal Shopper Coordinator to manage curbside pickup orders with accuracy and professionalism. You will communicate with customers, process payments, and ensure high-quality service across the Go-Cart team.

Responsibilities include training staff, coordinating online orders, managing paperwork, and maintaining order freshness. You will also help with promotions and substitutions while complying with store policies.