Assistant Manager

Naked & Thriving; Town of Texas (WI); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

An innovative organic skincare brand in Town of Texas is seeking an experienced Assistant Manager to enhance their e-commerce operations. This role focuses on collaboration with cross-functional teams to execute marketing campaigns, manage site optimization, and maintain a strong Customer Relationship Optimization (CRO) strategy. The ideal candidate will have 2-4 years of experience in e-commerce and a solid grasp of project management principles, particularly within Shopify environments. This position promotes a proactive and entrepreneurial mindset within a rapidly growing company.

Qualifications

• 2-4 years working on a Shopify E-Commerce Store as a CRO manager, product manager, and/or Project Manager.
• Strong project management and execution skills, ideally within CRO, experimentation, or e-commerce programs.
• Experience working in an e-commerce environment.

Responsabilités

• Partner with the E-Commerce Owner to execute on-site experiences during campaigns.
• Maintain and organize a centralized CRO backlog based on the strategic roadmap.
• Act as the primary internal point of contact for the external CRO agency.

Connaissances

Project management

Attention to detail

Strong empathy

Entrepreneurial mindset

Proficiency with Excel

CRO experience

Outils

Shopify

Asana

Jira

Description du poste

Naked & Thriving is an organic, botanical skincare brand focused on helping everyone realize a healthy-looking glow. With almost 10 years of experience in the USA market, we're all about clean, effective skincare. Our products are organic, vegan, and free from synthetic ingredients, and we're committed to sustainable and green business practices every step of the way. As we rapidly grow and expand into new categories, channels, and countries, customer satisfaction remains our top priority. If you're an A-player with an entrepreneurial spirit and you're passionate about moving beauty towards a sustainable future, we'd love to have you on this journey with us. Naked Ingredients, Thriving Skin

About the Role

We're looking for a highly organized, entrepreneurial Assistant Manager to help drive our e-commerce business forward. This role sits at the intersection of strategy and execution — you'll partner closely with the E-Commerce Owner to bring the site vision to life, operationalize our experimentation program, and ensure every customer touchpoint reflects a best-in-class experience.

You'll be a key cross-functional connector, coordinating with creative, engineering, analytics, and external partners to execute campaigns, CRO tests, and site improvements. This is a hands‑on role for someone who thrives on momentum, owns their work end‑to‑end, and brings both sharp attention to detail and a founder's mindset to everything they do.

Key Responsibilities

Site & Campaign Execution

• Partner with the E-Commerce Owner to execute on‑site experiences during campaigns, ensuring cross‑team alignment on the strategic vision
• Coordinate with the Creative Team to ensure site assets and copy are accurate, up to date, and aligned with best practices for a best‑in‑class site experience
• Support key launches, promotions, and seasonal moments with hands‑on execution and coordination
• Surface upgrade and optimization Shopify recommendations to the E-Commerce team with clear rationale and impact estimates
• Strong Shopify fluency with an ability to move fast inside without waiting on a developer for basic site updates, app evaluations, or merchandising changes.

Strategic Roadmap Support

• Partner with the E-Commerce Owner on quarterly updates to the strategic roadmap
• Translate high‑level priorities into structured, executable plans with clear owners and timelines
• Track progress against roadmap milestones and proactively flag risks or blockers

CRO Backlog & Prioritization

• Maintain and organize a centralized CRO backlog based on the strategic roadmap
• Creating a full catalogue of tests and learnings
• Take CRO strategy and priorities set by the E-Commerce Owner and translate them into a refined, executable backlog
• Score and organize CRO tests using an established framework, maintaining a clear and up‑to‑date scoring sheet to support prioritization decisions
• Maintain an organized calendar of all CRO tests, updating dates as necessary and proactively communicating changes to cross‑functional teams
• Work closely with the Digital Operations team, leveraging technical knowledge to seamlessly execute tests bug‑free
• Translate hypotheses into clear, actionable test plans
• Write detailed test briefs outlining:
• Goal and hypothesis
• Primary KPIs and success criteria
• Assets + Content
• Own test delivery end‑to‑end, serving as the single point of accountability for execution
• Coordinate designers, developers, copywriters, analysts, and external agency partners
• Manage timelines, dependencies, and tradeoffs to keep tests moving forward
• Proactively identify and remove blockers to maintain execution velocity
• Ensure experiments are instrumented to measure KPIs and custom metrics
• Document test outcomes, insights, and recommended next steps
• Communicate test status, timelines, and results to cross‑functional stakeholders
• Act as the primary internal point of contact for the external CRO agency, ensuring deliverables are on time, on brief, and to expectation

What We're Looking For

Must‑Haves

• 2-4 years working on a Shopify E-Commerce Store as a CRO manager, product manager, and/or Project Manager.
• Ultra-organized and highly detail-oriented — nothing falls through the cracks on your watch
• Strong project management and execution skills, ideally within CRO, experimentation, or e-commerce programs
• Experience working in an e-commerce environment
• Ability to translate strategy into structured plans, timelines, and clear ownership
• Comfortable coordinating across design, engineering, analytics, and marketing teams
• Strong empathy and listening skills — you build trust quickly and communicate with clarity
• Entrepreneurial mindset — you take initiative, operate with autonomy, and treat the business like your own
• Bias toward action, follow‑through, and operational excellence
• Clear written communication, especially for briefs, documentation, and stakeholder updates
• Ability to move a test or campaign forward imperfectly, learn, and iterate is valued far more than perfection.
• Strong advocate for primary users, incorporating UX methodology into every tactic
• Proficiency with Excel, Asana, and/or Jira

Nice to Have

• Experience in the skincare or beauty industry
• Background in a startup or direct‑to‑consumer (DTC) environment