E-Commerce Operations Manager

Workstream; Arlington (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Hurtado Barbecue in Arlington, TX is seeking a Commerce Operations Manager to lead our growing e-commerce and merchandise distribution from our on-site fulfillment facility.

You will own the end-to-end supply chain, supervise the e‑commerce crew, optimize SOPs, forecast inventory, and coordinate with shipping partners to ensure on-time delivery and accurate fulfillment.

Qualifications

• 3+ years managing warehouse, shipping, or e-commerce fulfillment operations.
• 2+ years restaurant or food-service leadership; Food Manager Certification preferred.
• Strong experience building spreadsheets, documentation, workflow systems, and SOPs.
• Vendor relationships, procurement, and inventory analysis experience.
• Excellent coaching and interpersonal communication; ability to hold teams accountable.

Responsibilities

• Fulfillment & Logistics Oversight: manage pick, pack, ship and shipping-partner relations.
• Supply Chain & Inventory Management: oversee end-to-end e-commerce supply chains and audits.
• Process & SOP Optimization: create and implement SOPs to ensure consistency.
• Team Leadership & Development: recruit, train, schedule, and coach the e-commerce crew.
• Data & Forecasting Analytics: monitor metrics to forecast inventory and staffing.

Skills

Warehouse/Logistics

Restaurant/Hospitality Leadership

Administrative & Tech Proficiency

Supply Chain

Team Leadership

Continuous Improvement

Education

Food Manager Certification

Job description

This position will not be at Arlington Hurtado BBQ and will instead be at 801 Stadium Dr Suite 105 Arlington TX 76011. The location is about 5 minutes away from Arlington Hurtado BBQ.

About Us

At Hurtado Hospitality, our mission is simple: create memorable experiences through exceptional hospitality and world-class products. Grounded in a people-first mindset, integrity, innovation, and community, we strive to get 1% better every day while bringing joy to the journey.

We are seeking a Commerce Operations Manager to lead our growing e-commerce and merchandise distribution. Based in our Arlington suite right next to Globe Life Field, you will take ownership of our entire fulfillment ecosystem—from supply chain strategy and crew management to final order delivery—ensuring every package reflects our commitment to quality.

Key Responsibilities

• Fulfillment & Logistics Oversight: Direct daily pick, pack, and ship operations, coordinating product pickups, deliveries, and external shipping partner relationships to meet delivery deadlines.
• Supply Chain & Inventory Management: Oversee end-to-end e-commerce supply chains, conducting regular audits to ensure clean, accurate, and highly organized warehouse operations.
• Process & SOP Optimization: Build, document, and implement detailed standard operating procedures (SOPs) to establish consistency and prevent daily surprises.
• Team Leadership & Development: Recruit, hire, train, schedule, and lead the e-commerce crew; foster open, direct coaching communications while managing team performance.
• Data & Forecasting Analytics: Monitor operational metrics and sales data to proactively forecast inventory needs, supply orders, and staffing requirements.

*This does not entail all responsibilities of this role*

Qualifications & Requirements

• Warehouse/Logistics Experience: 3+ years managing warehouse, shipping, or e-commerce fulfillment operations.
• Restaurant/Hospitality Leadership: 2+ years of restaurant or food-service management experience strongly preferred (Food Manager Certification required due to handling food products).
• Administrative & Tech Proficiency: Strong experience building spreadsheets, documentation, workflow systems, and functional SOPs.
• Supply Chain Skills: Proven background managing vendor relationships, supply procurement, and inventory analysis.
• Leadership Style: Excellent coaching and interpersonal communication skills with a demonstrated ability to hold teams accountable.
• Attributes: High organizational skills, extreme thoroughness, grit, determination, and a continuous improvement mindset.

Work Environment & Location

• Location: Arlington, TX (Adjacent to Globe Life Field)
• Format: Primary on-site execution at our fulfillment facility with occasional off-site duties/remote administrative flexibility as operational needs permit.

At Hurtado Barbecue, we understand that our success depends on the dedication and passion of our team members. We are committed to providing opportunities for growth and development within our organization. We believe in promoting from within whenever possible, as we value the knowledge, skills, and dedication of our employees.
We foster a culture of continuous improvement and encourage our staff to pursue their goals and aspirations. Whether you're starting out in an entry-level position or have years of experience in the industry, we provide training and support to help you excel in your role.
Our team members are at the heart of everything we do, and we prioritize providing excellent guest service. We believe in going above and beyond to create memorable dining experiences for our guests. We value genuine hospitality and strive to exceed expectations in every interaction.
If you share our passion for craft barbecue, excellent service, and a commitment to growth and teamwork, we would love to have you join our team at Hurtado Barbecue. Together, we can continue to provide the best barbecue experiences and uphold our mission of excellence in all that we do.