E‑Commerce & Operations Leader (DTC–Supply Chain)

Lumesse; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision coverage

401(k) with employer match

Life insurance & LTD

PTO and leave benefits

Holiday pay

Voluntary benefits (FSA, etc.)

Job summary

Swatch Group seeks an E-commerce & Operations Manager to oversee DTC and wholesale operations, inventory management, supply chain, and customer fulfillment. The role partners with Sales, Marketing, Finance, and Distribution to drive growth and operational excellence.

The ideal candidate is analytical, detail-oriented, and experienced in consumer goods or retail environments, coordinating with internal teams and external partners to optimize the customer experience and profitability.

Qualifications

• Bachelor’s degree preferred in supply chain, operations, logistics or a related field.
• 2-5 years of experience in operations, inventory management, supply chain, retail operations, consumer goods, or e-commerce.
• Experience managing ERP systems, preferably SAP.
• Advanced Microsoft Excel skills and data analysis.
• Experience in e-commerce systems, warehouse management systems, and EDI integrations.
• Strong understanding of inventory planning, forecasting, purchasing, and supply chain best practices.
• Experience in managing vendors and cross-functional business relationships.
• Proven ability to analyze complex data and translate findings into actionable business recommendations.
• Excellent organizational, problem-solving, communication, and project management skills.
• Ability to prioritize multiple initiatives while meeting deadlines in a dynamic environment.

Responsibilities

• Own end-to-end operational management of the company’s DTC and e-commerce business.
• Manage product lifecycle: setup, launches, pricing, promotions, inventory, and discontinuations.
• Collaborate with Marketing and Commercial teams on campaigns and digital merchandising.
• Ensure data integrity across e-commerce platforms: descriptions, pricing, images, inventory.
• Monitor website performance metrics: conversion, trends, AOV, CAC, fulfillment efficiency.
• Work with Customer Service to resolve escalated issues and improve experience.
• Identify opportunities to optimize workflows to boost satisfaction and profitability.
• Lead inventory planning, forecasting, replenishment, and allocation across channels.
• Manage purchase orders and vendor performance to minimize disruptions.
• Coordinate with HQ and distribution centers for availability.
• Develop replenishment strategies to maximize inventory productivity.
• Oversee ERP-SAP integrations with WMS and EDI partners.
• Develop reporting dashboards and operational scorecards for KPIs.
• Produce reports on sales, inventory health, margins, and forecasts.
• Provide actionable insights to support growth and improvements.
• Present findings to senior leadership.
• Manage budgets and controllable expenses; review vendor invoices.
• Analyze freight, warehousing and fulfillment costs for savings.
• Support audits, compliance, and continuous improvement.

Skills

Analytical thinking

Cross-functional collaboration

Project management

Communication

Problem solving

Education

Bachelor’s degree in related field

Tools

SAP

WMS

EDI

ERP systems

Job description

Swatch Group seeks an E-commerce & Operations Manager to oversee DTC and wholesale operations, inventory management, supply chain, and customer fulfillment. The role partners with Sales, Marketing, Finance, and Distribution to drive growth and operational excellence.

The ideal candidate is analytical, detail-oriented, and experienced in consumer goods or retail environments, coordinating with internal teams and external partners to optimize the customer experience and profitability.