E-Commerce Operations Associate

Rogue Industries; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Rogue Industries in New York is seeking an organized, efficient e-commerce operations coordinator to manage online orders from purchase to delivery. You will help maintain Rogue's online presence and product standards while delivering excellent customer service in a fast-paced environment.

You will handle daily orders across Shopify and Depop, pick, pack, and ship, resolve shipping issues, and assist with product listings and inventory accuracy.

Qualifications

• Experience with Shopify and/or Depop strongly preferred.
• Excellent organizational and detail-oriented approach.
• Able to manage high order volume efficiently.
• Strong written communication and customer service skills.
• Comfortable working independently and solving problems proactively.

Responsibilities

• Manage and process daily e-commerce orders across Shopify and Depop
• Pick, pack, and ship orders accurately and efficiently
• Handle customer inquiries regarding orders, shipping, returns, and products
• Coordinate with shipping carriers and resolve delivery issues
• Take product flat lays and prepare products for online listing
• Assist with uploading and maintaining product listings across platforms
• Ensure inventory, orders, and product information remain accurate and up to date
• Monitor online orders and ensure they are fulfilled in a timely manner
• Maintain an organized and efficient e-commerce workspace

Skills

Organizational skills

Attention to detail

Customer service

Written communication

Independent worker

Tools

Shopify

Depop

Job description

The ideal candidate is organized, efficient, and detail-oriented, with a strong understanding of e-commerce operations. You are able to manage online orders from purchase to delivery, work quickly in a fast-paced environment, and provide excellent customer service while maintaining Rogue's online presence and product standards.

Responsibilities

• Manage and process daily e-commerce orders across Shopify and Depop
• Pick, pack, and ship orders accurately and efficiently
• Handle customer inquiries regarding orders, shipping, returns, and products
• Coordinate with shipping carriers and resolve delivery issues
• Take product flat lays and prepare products for online listing
• Assist with uploading and maintaining product listings across platforms
• Ensure inventory, orders, and product information remain accurate and up to date
• Monitor online orders and ensure they are fulfilled in a timely manner
• Maintain an organized and efficient e-commerce workspace

Qualifications

• Strong organizational skills and attention to detail
• Experience with Shopify and/or Depop strongly preferred
• Fast, efficient, and able to manage high order volume
• Strong written communication and customer service skills
• Comfortable working independently and solving problems proactively