E-Commerce Operations & Analytics Intern

LVMH Group; New York (NY); On-site; USD 22,730 - 32,373; Full time

Job summary

Loro Piana North America is seeking an E-Commerce Intern to support the online business growth, working with the E-commerce Merchandising and Operations teams on reporting, activation calendars, inventory reviews, and local site updates for the US and Canada.

You will assist with weekly KPI analysis, create trackers, support guest services, and help develop the monthly e-commerce activation report to keep teams informed of digital developments.

Qualifications

• Strong understanding of the digital space with respect to e-commerce, user experience, delivery experience, retail trends and digital media.
• Affinity for luxury, fashion & leather goods, with knowledge of recent and longer-term trends in the category.
• Excellent verbal and written communication skills, including copywriting and presenting information succinctly to the E-Commerce team.
• Excellent knowledge of Microsoft Office tools and ability to prepare reports, presentations and analysis with Excel, Word and Powerpoint.
• Strong analytical skills: proficiency in Excel, ability to understand and interpret numerous key performance indicators.
• Positive, collaborative, hands-on and energetic attitude.

Responsibilities

• Support E-Commerce NA team across key functions: E-Commerce Merchandising, Operations and Guest Services.
• Assist in merchandise product ranking on the e-commerce website to optimize sales and conversion rates.
• Assist with weekly reporting tasks, contributing to analysis of key performance indicators and merchandising effectiveness.
• Maintain and organize the merchandising section of the E-Commerce NA Activation Calendar.
• Create trackers for monitoring performance across new product launches, store operations and transfers and performance marketing campaigns.
• Create and maintain templates for internal E-Commerce Bulletins.
• Support Guest Services Team with operational requirements from order handling, warehouse returns and inventory.
• Manage Guest Delighting opportunities by partnering with Guest Services.
• Create and develop a competitive brand monthly e-commerce activation report.
• Run Ad Hoc Analysis for latest E-Commerce site performance on a daily, weekly or monthly basis as needed.
• Monitor Global, US and Canada site updates and developments and provide feedback to NA and HQ teams on a frequent basis.
• React to Ad Hoc team and client requests as needed.

Skills

Digital space understanding

Luxury fashion affinity

Communication skills

Excel

PowerPoint

Word

Tools

Microsoft Office Suite

PowerPoint

Word

Job description

Loro Piana North America is seeking an E-Commerce Intern to support the online business growth, working with the E-commerce Merchandising and Operations teams on reporting, activation calendars, inventory reviews, and local site updates for the US and Canada.

You will assist with weekly KPI analysis, create trackers, support guest services, and help develop the monthly e-commerce activation report to keep teams informed of digital developments.