E-Commerce Intern

LVMH Group; New York (NY); On-site; USD 22,730 - 32,373; Full time

Job summary

Loro Piana North America is seeking an E-Commerce Intern to support the online business growth, working with the E-commerce Merchandising and Operations teams on reporting, activation calendars, inventory reviews, and local site updates for the US and Canada.

You will assist with weekly KPI analysis, create trackers, support guest services, and help develop the monthly e-commerce activation report to keep teams informed of digital developments.

Qualifications

• Strong understanding of the digital space with respect to e-commerce, user experience, delivery experience, retail trends and digital media.
• Affinity for luxury, fashion & leather goods, with knowledge of recent and longer-term trends in the category.
• Excellent verbal and written communication skills, including copywriting and presenting information succinctly to the E-Commerce team.
• Excellent knowledge of Microsoft Office tools and ability to prepare reports, presentations and analysis with Excel, Word and Powerpoint.
• Strong analytical skills: proficiency in Excel, ability to understand and interpret numerous key performance indicators.
• Positive, collaborative, hands-on and energetic attitude.

Responsibilities

• Support E-Commerce NA team across key functions: E-Commerce Merchandising, Operations and Guest Services.
• Assist in merchandise product ranking on the e-commerce website to optimize sales and conversion rates.
• Assist with weekly reporting tasks, contributing to analysis of key performance indicators and merchandising effectiveness.
• Maintain and organize the merchandising section of the E-Commerce NA Activation Calendar.
• Create trackers for monitoring performance across new product launches, store operations and transfers and performance marketing campaigns.
• Create and maintain templates for internal E-Commerce Bulletins.
• Support Guest Services Team with operational requirements from order handling, warehouse returns and inventory.
• Manage Guest Delighting opportunities by partnering with Guest Services.
• Create and develop a competitive brand monthly e-commerce activation report.
• Run Ad Hoc Analysis for latest E-Commerce site performance on a daily, weekly or monthly basis as needed.
• Monitor Global, US and Canada site updates and developments and provide feedback to NA and HQ teams on a frequent basis.
• React to Ad Hoc team and client requests as needed.

Skills

Digital space understanding

Luxury fashion affinity

Communication skills

Excel

PowerPoint

Word

Tools

Microsoft Office Suite

PowerPoint

Word

Job description

The E-Commerce Intern for Loro Piana North America will play an important role in supporting the success and growth of Loro Piana’s online business. The role will support the E-commerce Merchandising and Operations teams. The E-Commerce Intern will be responsible for creating and managing business critical E-Commerce reporting; maintaining and updating the E-Commerce Activation Calendar; collaborating with Operations to review inventory and returns processes; updating local merchandising initiatives on Loro Piana’s US and Canadian sites as well as other general administrative business needs. This role would be great for anyone who is keen to learn about a Global E-Commerce operation and contribute to the success of one of the most exceptional brands in the world.

Job responsibilities

• Support E-Commerce NA team across key functions: E-Commerce Merchandising, Operations and Guest Services.
• Responsible for assisting in merchandise product ranking on the e-commerce website to optimize sales and conversion rates.
• Support the team with weekly reporting tasks, contributing to the analysis of key performance indicators and merchandising effectiveness.
• Maintain and organize the merchandising section of the E-Commerce NA Activation Calendar for the team.
• Create trackers for monitoring performance across new product launches, store operations and transfers and performance marketing campaigns
• Create and maintain templates for internal E-Commerce Bulletins.
• Support Guest Services Team with operational requirements from order handling, warehouse returns and inventory.
• Manage Guest Delighting opportunities by partnering with Guest Services.
• Create and develop a competitive brand monthly e-commerce activation report so the team can understand latest Digital & E-Commerce developments in the industry.
• Run Ad Hoc Analysis for latest E-Commerce site performance on a daily, weekly or monthly basis as needed.
• Monitor Global, US and Canada site updates and developments and provide feedback to NA and HQ teams on a frequent basis.
• React to Ad Hoc team and client requests as needed.

Profile

• Strong understanding of the digital space with respect to e-commerce, user experience, delivery experience, retail trends and digital media
• Affinity for luxury, fashion & leather goods, with the knowledge of recent and longer-term trends in the category
• Excellent verbal and written communication skills, including copywriting skills and ability to present information succinctly to the E-Commerce team
• Excellent knowledge of Microsoft Office tools and ability to use and prepare reports, presentations and analysis with Excel, Word and Powerpoint
• Strong analytical skills: proficiency in Excel, ability to understand and interpret numerous key performance indicators
• Positive, collaborative, hands-on and energetic attitude

Additional information

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $20 USD per hour.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.