E-Commerce Logistics Coordinator

ZARA; New York (NY); On-site; USD 95,000 - 115,000; Full time

Job summary

Zara USA, Inc. seeks an E-Commerce Logistics Coordinator based in New York City to coordinate and optimize daily e-commerce logistics.

You will act as the primary liaison among carriers, warehouses, stores, vendors, and internal teams to ensure timely deliveries, cost efficiency, and excellent customer service. The role requires strong analytical skills, problem-solving ability, and the capacity to manage multiple priorities in a fast-paced environment, with a focus on SLAs, KPIs, and continuous

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in e-commerce logistics, transportation or distribution.
• Knowledge of parcel/LTL carriers within the United States.
• Experience with TMS/WMS/ERP and carrier cost management.
• Strong analytical and communication skills.

Responsibilities

• Monitor shipments from warehouse to final delivery to ensure on-time transport.
• Coordinate with carriers, warehouses, stores, and internal stakeholders to resolve issues.
• Analyze logistics performance and identify cost-saving opportunities.
• Track carrier SLAs and KPIs to ensure service levels.
• Build relationships with carriers, vendors and logistics partners.
• Investigate delivery exceptions, claims and escalations.
• Review transportation reports and identify trends for improvements.
• Provide logistics reporting and shipment visibility to stores/warehouses.
• Review and approve carrier invoices and rate negotiations.
• Support cross-functional teams on new logistics initiatives and system updates.
• Maintain accurate logistics documentation and compliance with policies.
• Collaborate on transportation projects and continuous improvement.

Skills

Analytical skills

Problem solving

Time management

Communication skills

Detail oriented

Multitasking

Spanish language

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field

Tools

TMS

WMS

ERP platforms

Microsoft Excel

Power BI

Job description

ZARA IS LOOKING FOR E-Commerce Logistics Coordinator BASED IN NEW YORK.

Started in 1975 in Spain, ZARA today is an internationally known fashion retailer represented in over 88 countries around the world. Our company requires professionalism, imagination, high energy and team spirit. ZARA will give you the means to excel. ZARA will put you into the heart of the action and the heart of its growth.

Based in our NYC Corporate Office (not remote)

The E-Commerce Logistics Coordinator is responsible for coordinating and optimizing the day-to-day logistics operations that support the company's e-commerce business. This role serves as the primary liaison between carriers, warehouses, stores, vendors, and internal departments to ensure efficient transportation, timely deliveries, cost-effective operations, and exceptional customer service. The position requires strong analytical skills, operational problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Monitor and manage shipments from warehouse & store fulfillment through final customer delivery, ensuring timely and accurate transportation.
• Coordinate with transportation providers, warehouses, stores, and internal stakeholders to resolve shipping, delivery, and operational issues.
• Analyze logistics performance and identify opportunities to improve efficiency, reduce transportation costs, and enhance service levels.
• Monitor carrier performance and ensure compliance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Build and maintain strong working relationships with domestic carriers, vendors, and logistics partners.
• Investigate and resolve delivery exceptions, claims, shipment discrepancies, and customer escalations.
• Review transportation reports and operational data to identify trends and recommend process improvements.
• Support store and warehouse operations by providing logistics reporting, shipment visibility, and operational analysis.
• Support to Review, validate, and approve carrier invoices while ensuring billing accuracy and compliance with negotiated rates.
• Assist in carrier performance reviews, transportation projects, and continuous improvement initiatives.
• Maintain accurate logistics documentation and ensure compliance with company policies and transportation regulations.
• Support cross-functional teams on new logistics initiatives, system enhancements, and process implementations.

Qualifications & Experience

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in E-Commerce Logistics, Transportation, Supply Chain, or Distribution Operations.
• Experience working with parcel and LTL carriers within the United States.
• Knowledge of transportation operations, carrier management, and shipment tracking processes.
• Experience reviewing freight invoices and managing transportation costs.
• Familiarity with transportation contracts and carrier rate negotiations is preferred.
• Experience with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), or ERP platforms is a plus.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Strong interpersonal and relationship-building skills.
• Ability to work independently while collaborating effectively across departments.
• Customer-focused mindset with a proactive approach to issue resolution.
• Spanish language proficiency is a plus.

Preferred Knowledge

• Transportation Management Systems (TMS)
• Microsoft Excel (Advanced)
• Power BI or similar reporting tools
• E-commerce fulfillment operations
• KPI reporting and logistics performance metrics

Annual compensation range: $95,000 - $115,000 + discretionary annual bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.