Assistant Store Manager

ZARA; New York (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Zara in New York is seeking a store leader to drive sales and deliver exceptional customer experiences. As the second-in-command to the store director, you will oversee people, processes, and product to meet company standards and maximize profitability.

You will lead a team, analyze reports, and implement improvements while coordinating with the central and country sales teams. This role emphasizes organizational skills, change leadership, and a strong fashion sense.

Responsibilities

• Lead the store team to achieve sales targets and deliver a best-in-class customer experience.
• Monitor product presentation and merchandising across all sections.
• Analyze product performance, trends, and stock to drive actions that improve results.
• Oversee stock management, staffing plans, and omnichannel processes to ensure seamless operations.

Job description

Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

How we imagine you

You are passionate, curious, motivated and dynamic, with something different to contribute. You are detail-oriented, creative and proactive and are looking for a challenging yet rewarding career in fashion. You are able to multitask between your key responsibilities.

You love fashion and celebrate self-expression. You have a strong interest in the latest trends and display a track record of product analysis, merchandising and delivering a high level of customer service. At Inditex you will find more than a job.

Purpose:

As the second person in charge of the store, together with the director, you are the global figures in the store. You will support managers by leading the team to achieve the store's objectives while meeting the company's management standards and ensuring a good customer experience. You'll have a global vision of the business and link between the three key parts: product, operations and people. As a team leader and inspirer, with knowledge of fashion and product. You will also have strong organizational and planning skills; as well as being analytical, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. In addition to being innovative, with a great capacity to adapt and lead change.

Key Responsibilities:

PRODUCT

• Supports the director in managing all sections to achieve sales targets.
• Monitor product display in all sections.
• Ensure that in all sections product analysis is carried out (shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Continuous communication and feedback is given to both the central and the country sales team.
• Monitor the communication flow of all departments.

PROCESS

• Support the director in the management of warehouse stock and merchandise flows, taking into account the criteria of the Commercial Manager.
• Support the director by executing the organization and planning of people and processes.
• Ensure that teams work to company standards achieving appropriate productivity.
• Supervise the operation of the store devices and ensure that the technological part works well and provides a good shopping experience.
• Support management team by ensuring compliance with omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Lead the implementations of new projects and commercial and operational updates.
• Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans regarding the needs of the store.

CUSTOMER

• Lead the standards of customer service in your store.
• Ensures that incidents are resolved in time.

PEOPLE

• Help the manager manage the budget of hours with respect to the needs of the store.
• Execute the process of preparing schedules in all sections and ensure coverage appropriate to the sales dynamics and operational workload of the store.
• Supervise all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
• Support the director in the development of succession plans (quarry) by identifying and training potential candidates.
• Develop, recognize, and give constructive feedback.
• Leads compliance with occupational risk prevention, health and safety at work standards.

Annual compensation range:

$80,000 - $105,000 +discretionary bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.