E-Commerce Guest Service Specialist

Menards; Eau Claire (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Menards in Eau Claire, WI is seeking an E-commerce Guest Service Representative to handle guest inquiries by email and phone and to assist with product questions.

You will research answers using company tools, process returns and cancellations, explain return policies, review held orders to prevent fraud, and deliver fast, courteous service. This is a full-time on-site role requiring weekend availability.

Qualifications

• Must communicate professionally in written and verbal form.
• Able to solve problems and provide effective solutions.
• Able to plan and organize work efficiently.
• Detail oriented with ability to meet deadlines.
• Willing to work overtime and at least one weekend day per month.
• Team player with a positive attitude.

Responsibilities

• Provide exceptional guest service via email and phone.
• Research answers using Menards programs to remedy questions.
• Process returns and cancellation requests.
• Explain return policies and process returns accurately.
• Review orders on hold to mitigate fraudulent activity.
• Perform other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, or E-Commerce Guest Service Manager.

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Menards in Eau Claire, WI is seeking an E-commerce Guest Service Representative to handle guest inquiries by email and phone and to assist with product questions.

You will research answers using company tools, process returns and cancellations, explain return policies, review held orders to prevent fraud, and deliver fast, courteous service. This is a full-time on-site role requiring weekend availability.