E‑Commerce Fulfillment GM — Launch & Scale New Ops

Knight-Swift Supply Chain; Las Vegas (NV); On-site; USD 260,000 - 340,000; Full time

Job summary

Knight-Swift Supply Chain seeks a General Manager, E‑Commerce Operations to build and lead a new e‑commerce fulfillment facility. You will establish the operating model, systems, processes, and a high‑performing team to deliver scalable, profitable operations.

The role requires startup/greenfield experience and accountability for operational, financial, customer, and people performance, with a focus on continuous improvement and culture. Residency in Las Vegas or Indianapolis is preferred.

Qualifications

• Startup/greenfield experience building and launching an operation.
• Experience leading facility setup, workforce ramp‑up, training, and go‑live leadership.
• Demonstrated P&L or budget accountability and ability to link decisions to customer outcomes.

Responsibilities

• Lead startup, launch, and ongoing management of the e‑commerce operation including facility readiness, systems, staffing, training, SOPs, and go‑live.
• Own site performance across safety, service, quality, labor productivity, inventory accuracy, fulfillment cost, customer experience, revenue, and profitability.
• Develop and execute business plans, budgets, forecasts, KPIs, capacity plans, and improvement initiatives with executive leadership.
• Lead fulfillment, inventory, shipping, returns, customer service, and carrier performance across B2B, B2C, cross‑dock, drayage, and value‑added services.
• Build, coach, and retain a high‑performing leadership team through effective hiring, onboarding, and performance management.

Skills

Leadership

Startup/greenfield experience

Budget management

Data analysis

Communication

Spanish bilingual (preferred)

Education

Bachelor’s degree

Tools

Logiwa

Softeon

WMS

OMS

ERP

CRM

Excel

Job description

Knight-Swift Supply Chain seeks a General Manager, E‑Commerce Operations to build and lead a new e‑commerce fulfillment facility. You will establish the operating model, systems, processes, and a high‑performing team to deliver scalable, profitable operations.

The role requires startup/greenfield experience and accountability for operational, financial, customer, and people performance, with a focus on continuous improvement and culture. Residency in Las Vegas or Indianapolis is preferred.