E-Commerce Director (Remote)

Carnival; Miami (FL); Remote; USD 130,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic eCommerce leader to drive strategy and enhance the user experience on their digital platforms. This role involves collaborating with various departments to optimize the online shopping journey and implement innovative solutions. You will lead a talented team, manage agency partners, and utilize analytics to inform decision-making. If you are passionate about eCommerce and ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you. Join a company that values creativity and innovation while offering a comprehensive benefits package and growth opportunities.

Benefits

Cost-effective medical, dental and vision plans

401(k) plan with company match

Employee Stock Purchase plan

Paid Time Off

Tuition reimbursement

On-site wellness center

Complementary stand-by cruises

Employee discounts on cruises

Qualifications

• 10+ years in eCommerce management with strong analytical and leadership skills.
• Experience in web analytics tools and CMS platforms is essential.

Responsibilities

• Develop and execute eCommerce strategy for the website and mobile platform.
• Lead teams to enhance the online shopping journey and optimize user experiences.

Skills

Web Analytics

eCommerce Strategy

Team Management

Customer Service

Problem Solving

Presentation Skills

Analytical Skills

Decision Making

Education

Bachelor’s Degree in Computer Science

Master’s Degree

Tools

Sitecore

Google Analytics

ContentSquare

Java

HTML

CSS

Job description

The position will drive the strategy, implementation, and continued improvement of the user/guest ecommerce and content experience for Carnival.com. The role will partner closely with leaders across the organization, marketing functions and other relevant business units to drive the success of the .com resource. The role will lead the team that manages agency partners, internal IT development teams and production budgets, along with product owners, analysts, and designers. This role is required to build and maintain relationships at all levels within and outside the organization, delivering results on high impact projects, and exhibits the Carnival Values in all that we do.

ESSENTIAL FUNCTIONS:

• Develop and execute the eCommerce strategy for the CCL website and mobile platform that supports growth for all sales channels by collaborating with internal departments leads such as Revenue Management, Sales, and IT; optimize shopping journey to improve the planning and booking experience.
• Lead the strategic development and implementation of the ecommerce experiences including .com personalization to improve the visitor experience.
• Lead forecasting and budgeting in collaboration with planning teams.
• Gain insights from reporting and analytics to help refine and optimize the business.
• Partner closely with marketing groups and other relevant business units to drive the success of the ecommerce business. Provide direction and support to the product content, optimization, personalization & merchandising and user experience teams. Lead the personalization, merchandising & digital optimization teams to deliver on key revenue-driving initiatives while exceeding the guest expectation experience. Promote a work environment that fosters creativity, innovation, rational risk-taking and tradeoffs.
• Act as a hands-on leader that will take existing tools and ways of working and expand our opportunities into new channels and ways to reach our customer. Actively seek new ways to optimize the head-to-toe ecommerce experience, shopping journey and the planning and booking experience by evaluation of improved solutions, customer communication tools, mobile solutions, and innovation opportunities; evaluate and suggest ways to continue to improve logistics and reduce logistics expenses.
• Be an advocate for the customer through execution of user centered design elements and processes. Help drive efficient acquisition and retention efforts, utilizing insights, data, and a 360 view of the customer to drive results.

QUALIFICATIONS:

• Minimum Education: Bachelor’s Degree/Master’s Degree a Plus
• Discipline/Major: Bachelor’s degree in Computer Science, Business, Marketing, or related field required.
• Required Years and Area of Professional Experience: 10+ years of progressive experience working and managing websites and e-commerce initiatives. Travel industry experience is a plus.
• Critical Professional Related Technical/Computer Skills: Experience with web analytics tools. Experience using a CMS- Sitecore, Google Analytics, ContentSquare a plus. Working technical knowledge of page tagging, Java, HTML, and CSS.
• Other Requirements: Strong independent decision-making, organizational, planning and problem-solving skills. Act as a critical thought partner to the VP II, and department leadership across the organization.
• Knowledge, Skills & Abilities: Proven leader of executing large ecommerce projects including team management and development. Experience with B2C ecommerce. Extensive knowledge of ecommerce technology and sophisticated analytics. Expertise on current ecommerce and Mobile industry best practices. Outstanding analytical skills, strong experience interpreting test results & drawing conclusions. Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives. Strong understanding of the web, mobile interfaces, interactivity, and user experience. Ability to manage multiple projects in a fast-paced, deadline-driven environment. Proven ability to build consensus and work effectively within a cross-departmental team. Ability to specify technical changes to technical/development teams. Outstanding customer service skills. Ability to work independently and within a team environment. Excellent presentation skills and ability to interact effectively at all levels within the organization including senior leaders. Demonstrates deep knowledge and experience driving revenue through digital (web, mobile and social) strategies. Expert in using data and metrics to measure impact and determine improvements. Must have a proven track record of revenue and/or brand led KPI successes. Track record of hiring, leading and training high-performing digital teams.

The range for this role’s base salary is $130,000 - $170,000. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Management roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage.
• 401(k) plan that includes a company match.
• Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
  • Personal and professional learning and development resources including tuition reimbursement.
  • On-site preschool program, wellness center, and health clinic at our Miami campus.

About the company

Carnival Corporation & plc is a British-American cruise operator, currently the world's largest travel leisure company, with a combined fleet of over 100 vessels across 10 cruise line brands.