e-Commerce Department Lead - Ops, Training & Team Oversight

Kroger Family of Companies; Stevens Point (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce Assistant Manager to help run the day-to-day operations of the store's e-Commerce department. You will assist the Store e-Commerce manager and oversee selectors and customer attendants, ensuring smooth order flow and customer satisfaction.

The role requires supervisory experience, strong communication, and the ability to work in a fast-paced environment while adhering to regulations and company guidelines.

Qualifications

• Supervisory experience required.
• Ability to read shelf tags.
• Basic computer skills.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report discrepancies and temperature types to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by e-Commerce teams.
• Provide feedback on daily and annual performance.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Oral and written communication

Basic math skills

Self-directed

Job description

Kroger Family of Companies is seeking a Store e-Commerce Assistant Manager to help run the day-to-day operations of the store's e-Commerce department. You will assist the Store e-Commerce manager and oversee selectors and customer attendants, ensuring smooth order flow and customer satisfaction.

The role requires supervisory experience, strong communication, and the ability to work in a fast-paced environment while adhering to regulations and company guidelines.