E-Commerce Department Lead — Growth, Ops & Training

Kroger; Gardena (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible scheduling

Employee assistance program

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Gardena, CA is seeking a Store e-Commerce Assistant Manager to support daily operations, lead a small team, and ensure high standards for order accuracy and customer service. The role emphasizes compliance with laws, safety, and company guidelines while coordinating scheduling and workflow for selectors and attendants.

The position requires supervisory experience, basic computer and math skills, and a proactive, self-directed approach to improving processes in a fast-paced retail

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Basic math skills (counting, addition, subtraction).
• Self-directed, ability to execute projects with minimal supervision.
• Any experience in a production-oriented or warehouse environment, stocking shelves, or cashier experience.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and keep staging areas organized.
• Report discrepancies to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements from enterprise e-Commerce team.
• Provide feedback on daily and annual performance.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Basic math

Self-direction

Customer service

Job description

Kroger in Gardena, CA is seeking a Store e-Commerce Assistant Manager to support daily operations, lead a small team, and ensure high standards for order accuracy and customer service. The role emphasizes compliance with laws, safety, and company guidelines while coordinating scheduling and workflow for selectors and attendants.

The position requires supervisory experience, basic computer and math skills, and a proactive, self-directed approach to improving processes in a fast-paced retail