e-COMMERCE/DEPARTMENT LEAD

Kroger; Wood Village (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking an e-COMMERCE/DEPARTMENT LEAD to assist in managing the daily operations of the e-Commerce department. Responsibilities include training team members, ensuring compliance with safety protocols, and maintaining customer satisfaction. The ideal candidate will possess strong supervisory experience and excellent communication skills, contributing to a diverse and inclusive workplace.

Benefits

Comprehensive healthcare coverage

Flexible scheduling and paid time off

Employee discounts

Tuition reimbursement up to $21,000

Growth opportunities through training

Qualifications

• Proven supervisory experience required.
• Excellent communication skills are essential.
• Ability to read shelf tags and basic math skills necessary.

Responsibilities

• Assist in managing the e-Commerce department's daily operations.
• Train team members on their roles and responsibilities.
• Ensure compliance with food safety procedures and company guidelines.

Skills

Communication

Supervisory skills

Self-directed

Basic math skills

Tools

Basic computer knowledge

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities:

1. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
2. Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
3. Perform responsibilities required of selectors and customer attendants as needed.
4. Train all functions and duties of the selector and customer attendant roles.
5. Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
6. Assist with scheduling to meet operational and staff needs.
7. Maintain the intake of customer orders and assign work to team members.
8. Print and distribute order labels, including for perishable departments.
9. Troubleshoot e-Commerce equipment and devices.
10. Maintain supplies and organization of staging areas and equipment.
11. Report discrepancies in pricing, scanning, item locations, and temperature types.
12. Perform opening and closing procedures.
13. Implement process improvements as directed.
14. Provide feedback on team members' performance.
15. Work cooperatively in high-paced, stressful environments.
16. Manage conflicts professionally.
17. Act with honesty and integrity regarding customer and business information.
18. Follow directions and seek assistance when needed.
19. Support interactions with minors, individuals with special needs, and older adults.
20. Perform essential job functions with or without reasonable accommodation.

Qualifications:

Minimum:

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent communication skills
• Basic math skills
• Self-directed with minimal supervision

Desired:

• Experience in production or warehouse environments, stocking, or cashier roles

About Us:

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. We serve customers in over 120 stores across Oregon, Washington, Idaho, and Alaska. We are committed to diversity, innovation, and creating positive experiences for our customers, communities, and employees.

What You’ll Receive From Us:

• Comprehensive healthcare coverage
• Flexible scheduling and paid time off
• Emotional and financial support services
• Employee discounts
• Tuition reimbursement up to $21,000
• Growth opportunities through training and career pathways