e-COMMERCE/DEPARTMENT LEAD

Kroger; Staunton (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading grocery retailer is seeking an e-COMMERCE/DEPARTMENT LEAD to oversee the e-Commerce department operations. This role involves managing team performance, ensuring compliance with safety standards, and delivering exceptional customer service. Ideal candidates will have supervisory experience and strong communication skills, with opportunities for career growth and comprehensive benefits.

Benefits

Comprehensive healthcare coverage

Flexible schedules and paid time off

Emotional and financial support programs

Associate discounts and tuition reimbursement

Career growth opportunities

Qualifications

• Proven supervisory experience required.
• Excellent communication skills necessary.
• Ability to read shelf tags and basic math skills preferred.

Responsibilities

• Assist Store e-Commerce manager in daily operations.
• Train team members and manage conflicts professionally.
• Ensure compliance with laws and company guidelines.

Skills

Communication

Supervisory Experience

Basic Math Skills

Self-directed

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

1. Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
2. Ensure team members adhere to local, state and federal laws, food safety procedures, and company guidelines
3. Perform responsibilities of selectors and customer attendants as needed
4. Train team members on all functions and duties of their roles
5. Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
6. Assist with scheduling to meet operational and staff needs
7. Maintain customer order intake and assign work to team members
8. Print and distribute order labels, including for perishable departments
9. Troubleshoot e-Commerce equipment and devices
10. Maintain supplies and organization of staging areas and equipment
11. Report discrepancies in pricing, scanning, item locations, and temperature types
12. Perform opening and closing procedures
13. Implement process improvements as directed
14. Provide feedback on team members' performance
15. Work cooperatively in high-paced, stressful environments
16. Manage conflicts professionally
17. Act with honesty and integrity regarding customer and business information
18. Follow directions and seek assistance when needed
19. Support interactions with minors, individuals with special needs, and older adults
20. Perform essential job functions with or without reasonable accommodations

Qualifications

Minimum

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent communication skills
• Basic math skills
• Self-directed with minimal supervision

Desired

• Experience in production or warehouse environments, stocking, or cashier roles

About Us

Kroger has grown from a small Cincinnati grocery store into the nation’s largest grocer with nearly 2,800 stores across 35 states. We pride ourselves on diversity, innovation, and creating positive experiences for our customers and communities. We value our people and are committed to providing opportunities for growth and success.

What You’ll Receive From Us

• Comprehensive healthcare coverage
• Flexible schedules and paid time off
• Emotional and financial support programs
• Associate discounts and tuition reimbursement
• Career growth opportunities